Sr. Case Manager - Full time; 4406-204-N

Catholic Charities Brooklyn and Queens•New York, NY

5d•$30 - $34

About The Position

Catholic Charities Brooklyn and Queens is hiring a Sr. Case Manager for its community-based Pathway Home transition team in Queens. This direct-care position serves individuals transitioning to the community from a higher level of care. As a member of a multidisciplinary team, the Sr. Case Manager works under the supervision of the Team Leader to support participants during early recovery and transition planning, build daily living skills and coping mechanisms through individual and group work, and help participants connect with community providers and an adequate support network. The role requires on-call coverage and flexible hours. The Pathway Home program provides intensive, community-based support to people with severe and persistent mental illness, including those with a history of recent psychiatric hospitalization. Services include care coordination, community access, and connections to housing, counseling, nursing, and medication management. The program uses the Pathway Home model to support transitions and engagement with community services.

Requirements

Bachelor’s degree, preferably in psychology, social work, or sociology; a New York State Licensed Practical Nurse (LPN) may substitute for the degree.
Case management experience in a social service agency, preferably serving a mental health population.
Knowledge of mental illness and the needs of people living with severe and persistent mental illness.
Knowledge of substance use disorders, physical health conditions, and behavioral health legislation and regulations.
Knowledge of treatment, rehabilitation, and community support programs for consumers or residents, families, and staff.
Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
Ability to develop, evaluate, implement, and modify clinical treatment interventions for individual clients.
Strong organizational and time-management skills, including the ability to manage multiple projects and ask for help when needed.
Ability to work as part of a team to accomplish tasks.
Ability to work respectfully and caringly with members, networks, families, and government staff, with consideration for cultural differences, and to serve as a role model to staff and stakeholders.
Availability to work a flexible schedule in response to client needs.
Ability to prepare accurate and timely reports.
Strong oral and written communication skills.
Computer proficiency with Microsoft applications such as Word, Excel, and PowerPoint.
Ability to talk, hear, walk, stand, and sit; lift up to 10 pounds; climb stairs; make home visits; stretch and bend to retrieve files; operate a computer keyboard, mouse, and office equipment; read printed materials and computer screens; write; sit and work at a computer for long periods; and travel to multiple locations as needed.

Responsibilities

Engage inpatient clients at hospitals, state psychiatric centers, and state-operated residences, and participate in discharge coordination and transition planning, including assessing community support needs.
Provide intensive emotional and practical support as clients transition back into their communities.
Conduct assigned home visits.
Accompany clients to appointments with community treatment providers and other services as needed.
Provide individual sessions focused on prevention, independent community living, and mental and emotional health, including support with relationships, stress and symptoms, daily living activities, medication management, and housing readiness.
Work with clients and housing providers to address clinical issues affecting the ability to obtain, manage, and retain supportive housing.
Connect clients with community organizations that support purpose, physical wellness, education, employment, socialization, and community involvement.
Support community navigation, including attending initial behavioral health and medical appointments, travel training, reengagement in community care, and referral to services while identifying and addressing access barriers.
Build collaborative relationships with referring treatment teams and other partners and coordinate appropriate client discharges.
Review documentation and conduct comprehensive psychosocial assessments of medical, psychiatric, housing, and other social needs.
Develop short-term, person-centered care plans and modify them in response to client progress, needs, and preferences.
Assist and instruct clients in daily living skills, including hygiene, grooming, laundry, nutrition and meal preparation, budgeting, socialization, and maintaining a safe living environment.
Support clients’ continued community tenure through strong connections to community treatment programs and resources.
Provide after-hours on-call crisis intervention when needed, including respite referrals and other diversion and stabilization services.
Document client information accurately and promptly in health information technology platforms.
Meet monthly service-delivery and health-outcomes metrics and billing requirements for HH+ clients.
Attend and participate in team meetings and supervisory sessions.
Complete required in-service training and staff development.
Share staff rotation for emergency on-call and office coverage.