About The Position
The B2C (business-to-consumer) team supports various customer facing applications and works directly with business partners to understand their functional and technical requirements to engineer solutions focused around customer experience and customer relationship management. This is an immediate position for a Business Systems Analyst with strong Property and Casualty Insurance background (auto and home).
Requirements
- 5+ years professional experience as a business systems analyst
- Property & Casualty insurance experience
- Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, Mockups, Process flows, and User Manuals
- Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems.
- Proficient in working directly with business executives to understand business processes, gather & document requirements to implement system changes that meet business needs.
- Outstanding organizational, troubleshooting, and communication skills, both written and verbal, in both technical and non-technical forums.
- Able to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools.
- Able to work in a fast-paced environment with flexibility to meet continuously changing priorities
- Able to multitask, meet deadlines and stay calm under pressure
- Experience collaborating with Development and QA teams in a process oriented organization
- Experience working on CRM systems and with Security Vulnerabilities
Nice To Haves
- Property & Casualty insurance background (auto and home)
- CRM experience
Responsibilities
- Interpret and write Use Cases, Functional Requirements, Screen Specs, Mockups, Process flows, and User Manuals
- Understand data flows and the flow between complex, integrated systems.
- Work directly with business executives to understand business processes, gather & document requirements to implement system changes that meet business needs.
- Effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools.
- Work in a fast-paced environment with flexibility to meet continuously changing priorities
- Multitask, meet deadlines and stay calm under pressure
- Collaborate with Development and QA teams in a process oriented organization
- Workflow Design and Development for Sales and Service
- Perform various testing and QA functions as necessary and lead User Acceptance Testing and User Training
- Collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
