Sr. Business Director, Customer Data Strategy

Capital One • McLean, VA

7d • $269,600 - $307,700

About The Position

As a Senior Business Director at Capital One, you will use strategic and analytical skills to address major company challenges and develop and test strategies that impact business results. The role sits within the Customer Data team and owns the end-to-end development of a high-visibility data product strategy designed to sharpen insights, refine segmentation, and personalize decision-making at the individual customer level. You will develop and track key metrics that drive customer value and support better marketing and servicing decisions.

The position includes strategic leadership, product strategy and analytics, marketing, credit risk management, execution across concurrent projects and programs, and partnership with teams across Capital One. The role may manage and develop multiple analysts and includes coaching and mentoring associates. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree.
• At least 5 years of experience performing quantitative analysis.
• At least 5 years of experience performing qualitative analysis.
• At least 3 years of experience performing people management.
• At least 3 years of experience performing project management.
• Proven record of analytics-based decision-making and problem-solving, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, and integrity, with the ability to make tenacious, responsible decisions.
• People leadership experience, including building and leveraging high-performing teams and enterprise partnerships, fostering innovation, driving decisions, holding partners accountable, and delivering results.
• Strong written and oral executive communication, strategic influence, interpersonal, and negotiation skills.
• Results orientation and ability to execute an agenda in an uncertain, fluid, fast-paced environment.

Nice To Haves

• Master’s degree.
• 5 or more years of experience in people management.
• 3 or more years of experience in product development.
• 3 or more years of experience in financial modeling.
• 3 or more years of experience in economic forecasting.
• Previous consulting experience.

Responsibilities

• Develop business strategies to drive Capital One’s growth, profitability, and competitive success amid changing consumer and regulatory demands.
• Own end-to-end development of a Customer Data product strategy to sharpen insights, refine segmentation, and personalize customer-level decision-making.
• Develop and track key metrics that drive customer value and enable better marketing and servicing decisions.
• Potentially manage, coach, and develop multiple analysts and associates, with a focus on talent development and retention.
• Develop and implement product and pricing strategies for lending products, and lead product-level data modeling and analytics.
• Lead direct-to-consumer marketing efforts for selected products and define strategic intent for products distributed through retail channels.
• Build targeted insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, build business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Partner with IT, Sales, Operations, Finance, and other colleagues to improve quality, volume, service, and profitability.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior