Sr. Business Control Specialist
About The Position
At Bank of America, this role drives and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. It provides analytical and administrative support for processes and tools that promote adherence to enterprise-wide standards. The role monitors and tests controls, evaluates data to identify and report issues and control improvements, and implements quality assurance and quality control processes. The position supports the accuracy, timeliness, and completeness of consumer and small business product risk management processes. Responsibilities include maintaining product inventories and scorecard alignments, managing product review schedules, coordinating risk assessments and attestations, supporting Product Approval Committee materials, keeping portal content and procedures current, and responding to ad hoc requests. The role works with product teams and stakeholders to resolve open items and surface emerging risks. Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy. The position is based at listed Boston, Massachusetts, or New York, New York locations.
Requirements
- Proven ability to navigate multiple priorities and deliverables in a fast-paced environment.
- Strong organizational discipline and attention to detail, quality, and execution.
- Proven ability to build trusted relationships and collaborate across functions and organizational levels.
- Technology-forward approach, leveraging Copilot and automation capabilities to simplify processes and improve execution.
- Strong working knowledge of SharePoint and collaborative technology tools.
- Skill in leading structured forums that facilitate alignment, enable timely decision-making, and drive accountability for outcomes.
Responsibilities
- Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services and adherence to enterprise-wide standards.
- Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
- Implement optimized controls and enhanced quality assurance practices to support business continuity efforts.
- Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
- Perform quality assurance activities, including executing controls, managing cases, and reporting results.
- Identify potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to improve the quality assurance program.
- Support management and research for regulatory exams, internal audits, and other monitoring and inspection reviews.
- Evaluate data and information relevant to inspection metrics to support governance activities and dashboard reporting.
- Maintain consumer and small business product inventories and scorecard alignments, manage product review schedules, and coordinate risk assessments and attestations.
- Support Product Approval Committee materials, keep portal content and procedures current, and handle ad hoc requests and team backup.
- Work with product teams and stakeholders to resolve open items and surface emerging risks.
Benefits
- Paid time off
- Access to resources and support for employees
- Eligibility to participate in the annual discretionary incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
