Sr. Business Control Specialist

Bank of America•Boston, MA

2d•$71,500 - $107,700•Onsite

About The Position

At Bank of America, the Sr. Business Control Specialist drives and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. The role provides analytical and administrative support for processes and tools, helping ensure adherence to enterprise-wide standards. It monitors and tests controls, evaluates data to identify and report issues, and supports remediation and quality assurance and quality control processes. The position is responsible for the accuracy, timeliness, and completeness of consumer and small business product risk management processes. This includes maintaining product inventories and scorecard alignments, managing product review schedules, coordinating risk assessments and attestations, supporting Product Approval Committee materials, keeping portal content and procedures current, and responding to ad hoc requests while providing team backup. The specialist works with product teams and stakeholders to resolve open items and surface emerging risks. The role also supports Client Operational Services by overseeing risk and control environment effectiveness, conducting quality inspection reviews and QA activities, and supporting regulatory exams, internal audits, and other monitoring and inspection reviews. Bank of America describes its workplace culture as in-office, with flexibility based on role responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite in accordance with the workplace excellence policy.

Requirements

Proven ability to navigate multiple priorities and deliverables in a fast-paced environment.
Strong organizational discipline and attention to detail, quality, and execution.
Proven ability to build trusted relationships and collaborate across functions and organizational levels.
Technology-forward approach, leveraging Copilot and automation capabilities to simplify processes and improve execution.
Strong working knowledge of SharePoint and collaborative technology tools.
Skilled at leading structured forums that facilitate alignment, enable timely decision-making, and drive accountability for outcomes.
Skills in controls management, issue management, monitoring, surveillance and testing, quality assurance, risk management, analytical thinking, attention to detail, critical thinking, problem solving, written communications, decision making, innovative thinking, prioritization, recording and organizing information, and research.

Responsibilities

Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services and ensure adherence to enterprise-wide standards.
Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
Implement optimized controls and enhanced Quality Assurance practices to support business continuity efforts.
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
Perform QA activities, including executing controls, managing cases, and reporting results.
Execute initiatives by identifying potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
Support management and research for regulatory exams, internal audits, and other monitoring and inspection reviews.
Evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting.
Maintain product inventories and scorecard alignments, manage product review schedules, coordinate risk assessments and attestations, and support Product Approval Committee materials.
Keep portal content and procedures current, handle ad hoc requests and team backup, and work with product teams and stakeholders to resolve open items and surface emerging risks.