Sr Business Control Specialist

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Sr Business Control Specialist performs Observation Management for issues impacting Global Regulatory Reporting (GRR), which is responsible for the accurate filing of non-liquidity-related financial regulatory reports. The role conducts root cause analysis and thematic reviews of findings, and partners with stakeholders across the organization—including Second Line, Data, and Capital—to design and deliver sustainable remediation solutions. The position drives effective issue resolution and supports sustainable remediation of observations impacting GRR. The role also supports the risk and control environment, control monitoring and testing, quality assurance, inspection reviews, and governance activities. It works with the Observation Management Lead and other stakeholders to review and validate observations, identify process improvements, and increase the effectiveness and efficiency of the observation management approach. Bank of America describes its workplace as committed to an in-office culture, with flexibility based on role-specific responsibilities and business needs.

Requirements

3–5 years of experience in regulatory reporting in the financial industry.
Prior consulting, internal audit, and/or issues validation experience.
A controls mindset and ability to perform root cause analysis and design sustainable solutions.
Strong written and verbal communication skills.
Commitment to continuous process improvement to maximize effectiveness and efficiency.
Proven ability to work collaboratively to achieve stated objectives.
Skills in controls management, issue management, monitoring, surveillance and testing, quality assurance, risk management, analytical thinking, attention to detail, critical thinking, problem solving, written communications, decision making, prioritization, research, presentation, and regulatory compliance.

Responsibilities

Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and adherence to enterprise-wide standards.
Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
Perform QA activities, including executing controls, managing cases, and reporting results.
Execute initiatives by identifying opportunities for testing automation, procedural updates, thematic trend analysis, test script updates, and coaching to enhance QA program success.
Support management and research for regulatory exams, internal audits, and other monitoring and inspection reviews; evaluate information relevant to inspection metrics and governance dashboard reporting.
Support the Observation Management Lead in identifying observations and working with key stakeholders to review and validate them.
Conduct observation management, including root cause analysis and thematic review of findings, and partner with stakeholders to design and deliver sustainable solutions.
Apply lessons learned to recommend ways to improve the effectiveness and efficiency of observation management.