Sr Business Control Specialist - Enterprise Credit COO

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The primary focus of the Enterprise Credit (EC) Commercial Quality Review (QR) team is to design and execute quality review activities on processes and data elements across the EC commercial lines of business. QR results aid the EC line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting. The Senior Business Control Specialist is responsible for executing a defined portfolio of quality review test scripts and delivering high‑quality, independent assessments within assigned programs. The role requires applying sound judgment, strong analytical skills, and disciplined execution to ensure reviews are completed accurately and thoroughly. The candidate will also contribute to broader team initiatives and may support program management activities based on experience. This position requires the ability to work independently, manage competing priorities, and provide timely, well‑supported insights that strengthen the overall effectiveness of the EC Commercial Quality Review program.

Requirements

3+ years of Commercial Credit experience in roles such as Underwriter, Credit Analyst, Credit Review Officer, Credit Administrator, or a comparable position.
Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.
Solid understanding of commercial credit processes and documentation, including loan documentation, loan agreements, financial spreads, and financial statements.
Self‑motivated and proactive, with the ability to work independently as well as collaboratively within a team.

Nice To Haves

Prior experience in reviewing credit including roles in Credit Review, Audit or other Quality Review functions
Commercial Underwriting experience
Experience in risk management, process evaluation, and control assessment
Intermediate to advanced proficiency in SharePoint, PowerPoint, and Excel

Responsibilities

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Review credit documentation and data elements for accuracy and adherence to policies and procedures.
Complete test scripts for assigned programs and document review outcomes clearly and accurately.
Partner with business associates to educate, remediate findings, and enhance the quality of credit submissions.