Business Control Specialist

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The role will partner with COO organizations on the strategy and execution of business controls activity as prescribed by the common process / enterprise policy and standards owners (programs to include but not limited to: Access Management, Business Electronic Communications, Data Management, Data Privacy, Global Resolution and Recovery Plans, Inter-affiliate Services, Non Financial Regulatory Reporting, Single Process Inventory governance and maintenance, Risk and Control Self-Assessment, Records Management, Restricted Developer Software governance, Risk ID, and various technology programs). The role will assist in the execution of internal controls and operational excellence within Global Risk Management. Executes Global Risk Management specific procedures to drive adherence to enterprise-wide standards, including business continuity, access management, data management, records management, Risk and Control Self Assessments, Inter-affiliate services, and Global Recovery and Resolution Planning. Provides process expertise and consulting to all levels across the division Identify issues and/or control improvements for remediation, whilst completing daily duties. Acts as an ambassador of the risk culture.

Requirements

Minimum 5 years of experience in business controls, plus risk management and/or operational risk management experience
Experience in business analysis, project management, data management and/or reporting – reflecting the ability to track performance and analyze data/progress metrics to benchmark against short and long-term goals
Experience with process, controls and documentation
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording / organizing Information
Research

Nice To Haves

Strong analytical, and organizational skills; focus on attention to detail
Ability to think strategically across GRM to identify opportunities to improve overall performance efficiency.
Strong partnership and relationship building skills
Proven business operations and business controls experience
Working knowledge of risk management and regulatory interactions
Excellent written / verbal communication skills and executive presence

Responsibilities

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Oversees the status of critical business controls metrics and processes including Global Risk Management-owned issues, SIM/OpEx/ECoM process, providing plans and remediation as appropriate
Participates in audits as necessary
Acts as trusted advisor to the broader GRM organization
Effectively and efficiently drives execution of key control priorities across the broader GRM organization
Performing outreach to participants, clients, etc.
Providing education