Business Control Manger, Control Design

Bank of America•Fort Worth, TX

1d•Onsite

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Requirements

Experience in Controls Management, including control design, monitoring, surveillance, testing, quality assurance, and risk management.
Strong written and verbal communication skills with the ability to influence stakeholders and present information effectively.
Strong analytical skills with experience in data and trend analysis, risk identification, problem solving, and decision-making.
Demonstrated success in stakeholder management, building partnerships, and driving engagement across cross-functional teams.
Experience developing process maps, documenting controls, and implementing effective risk management practices.
Proficiency in Microsoft PowerPoint and creating executive-level presentations and reporting.

Nice To Haves

Experience capturing, documenting and/or resolving complaints
Familiarity with the Complaint Tracking & Resolution (CTR) system
Process and control design
Project management
Nexidia / NICE usage (call listening)
Spanish Non-English Language (NEL) Certification

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Ensures timely execution of QA activities including control execution, case management, and results reporting
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Operate independently and partner with business leaders to deliver sustainable, risk-based solution
Design/Redesign Consumer Complaint control functions that identify and mitigate risk, ensuring adherence to enterprise-wide standards (particularly the Complaints Policy and Standard requirements)
Test new controls and procedures; implement improvement before transitioning to long term owner
Evaluate existing quality assurance functions, implementing improvements that strengthen the control environment while improving operational efficiency
Assist with addressing challenges, control enhancement an issue action plans
Support regulatory exams, internal audits, and other monitoring and inspection reviews
Participate in ad-hoc remediation efforts and initiative deliverables completion when needs arise