Business Control Manager

Bank of America • Richmond, VA

23h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Control Manager oversees and executes internal audits and external/regulatory exams, partner assessment and regulatory inquiries, providing day to day coaching and guidance to teammates. Executes strategy for the sound and successful completion of Internal Audits, Regulatory Exams, Partner Assessments and regulatory & external inquiries within Consumer Lending & Retail organization. Responsibilities include supporting all aspects of exam management including but not limited to: Manages business partner and leader relationships for audits, exams and Partner Assessments. Monitor and and track applicable engagements progress and reporting to ensure deadlines are met. Coordinate/oversee materials, logistics and other preparation for upcoming audits, exams and partner assessment. Demonstrates strategic view and exercises critical thinking and judgment to effectively influence FLU responses. When leading an audit, exam and partner assessment , is responsible for day to day routines, responses, meetings and other related activities. Also includes work with Front Line Unit and key support partners in gathering and reviewing requested materials to ensure completeness of materials being delivered and identify any risks or concerns. Monitor and track exam progress to ensure deadlines are met, materials are responsive, and all logistical needs are addressed. Support the planning, organization and execution of Business Readiness Reviews, Deep Dives, and Site Visits as requested. Communication topics to include engagement preparation, information and data collection, escalation of issues, status and results. Discussions will include Audit and Exam personnel, Senior and Executive Leadership. Coverage includes: Mortgage, Home Equity, Consumer Vehicle Lending, Small Business, Consumer Card, Merchant Services Credit/TRM; for Consumer, Wealth Management and Private Bank Lending and Custom Mortgage. This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Requirements

• Must have a minimum of 5-7 years of Consumer Lending Origination and/or Underwriting, Audit, Risk, or Compliance.
• Must have 5+ years of Consumer Lending experience
• Strong Leadership supported by detail orientation with strong analytical, process, project management and organizational skills
• Proven ability to navigate a highly complex organization and operate effectively in a changing environment.
• Excellent oral/written communication and highly refined listening skills.
• Demonstrated Analytical Abilities/Financial Acumen/Problem Solving
• Ability to successfully communicate and influence management on all levels in regards to risk reduction in both strategic and tactical initiatives
• Self-motivated, operates with a sense of urgency and strong attention to detail.
• Ability to work in a very detailed manner as well as to look broadly across a population and develop connections and themes identifying risk and concerns
• Experience in evaluating regulatory requirements and guidance to understand impacts, and ensure programs and risk routines are adjusted accordingly.
• Work in a team environment as well as independently.

Nice To Haves

• Proven ability to digest complex audit, exam and partner assessment requests and develop creative solution.
• Ability to multi-task with a high degree of organization within a dynamic fast-paced environment
• BS/BA Degree

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Manages business partner and leader relationships for audits, exams and Partner Assessments.
• Monitor and and track applicable engagements progress and reporting to ensure deadlines are met.
• Coordinate/oversee materials, logistics and other preparation for upcoming audits, exams and partner assessment.
• Demonstrates strategic view and exercises critical thinking and judgment to effectively influence FLU responses.
• When leading an audit, exam and partner assessment , is responsible for day to day routines, responses, meetings and other related activities.
• Includes work with Front Line Unit and key support partners in gathering and reviewing requested materials to ensure completeness of materials being delivered and identify any risks or concerns.
• Monitor and track exam progress to ensure deadlines are met, materials are responsive, and all logistical needs are addressed.
• Support the planning, organization and execution of Business Readiness Reviews, Deep Dives, and Site Visits as requested.
• Communication topics to include engagement preparation, information and data collection, escalation of issues, status and results.
• Discussions will include Audit and Exam personnel, Senior and Executive Leadership.
• Coverage includes: Mortgage, Home Equity, Consumer Vehicle Lending, Small Business, Consumer Card, Merchant Services Credit/TRM; for Consumer, Wealth Management and Private Bank Lending and Custom Mortgage.
• Provides day to day coaching and guidance to teammates.
• This position may also have responsibilities for managing associates.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Industry-leading benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree