Business Control Manager
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This role is responsible for coordinating and executing records management governance, compliance, and oversight activities across physical and electronic records.
Requirements
- Bachelor’s degree in Information Management, Business Administration, Records Management, Library Science, or equivalent work experience.
- 2–5 years of experience in records management, information governance, compliance, risk management, operations, or a related field.
- Experience managing physical and electronic records inventories, attestations, retention schedules, and records lifecycle activities.
- Experience analyzing records management data, metrics, and reports to identify trends, monitor compliance, and support risk-based decision-making.
- Experience conducting quality assurance reviews, control testing, or compliance assessments to validate adherence to records management standards and regulatory requirements.
- Experience creating reports, presentations, and documentation to communicate records management requirements, findings, and recommendations to stakeholders.
- Strong organizational and project management skills with the ability to coordinate multiple recurring deliverables and deadlines.
- Experience collaborating with business, technology, legal, risk, and governance partners to support records management programs and initiatives.
- Knowledge of records management systems, information governance tools, and records retention requirements.
- Strong written and verbal communication skills with the ability to explain complex records management concepts in a clear and concise manner.
Nice To Haves
- Records Management
- Information Governance
- Regulatory Compliance
- Attention to Detail
- Analytical Thinking
- Data and Trend Analysis
- Quality Assurance and Control Testing
- Risk Assessment and Monitoring
- Records Inventory Management
- Collaboration and Relationship Building
- Written Communications
- Project Management
- Problem Solving
- Continuous Improvement
- Policies, Procedures, and Standards Management
- Records Retention and Disposition
- Audit and Compliance Support
- Training and Knowledge Transfer
- Process Documentation
Responsibilities
- Managing records inventories and attestations
- Conducting quality assurance reviews and control testing
- Monitoring records management reports and metrics
- Overseeing collaboration site and contract records compliance
- Supporting records retention and disposition requirements
- Driving adoption of records management tools and processes
- Facilitating associate training
- Partnering with business, technology, and governance stakeholders to ensure records management standards, regulatory requirements, and operational controls are effectively implemented and maintained.
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
