Sr. Business Consultant

CVS Health•Hartford, CT

21h•$82,940 - $182,549•Hybrid

About The Position

The Sr. Business Consultant (IC) for the Strategic Programs PMO leads the definition of business capabilities and the solicitation, analysis, documentation, and validation of business requirements for projects and programs. The role partners with business leaders, subject matter experts, project and program teams, technology partners, vendors, testing teams, and other stakeholders to translate strategic objectives and operational needs into clear, complete, prioritized, and traceable requirements that guide solution design, delivery, implementation, and transition to operations. The position requires working at least three days per week in either the Hartford or Chicago office. It is a full-time role eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. The position is eligible for a CVS Health bonus, commission or short-term incentive program and an equity award target.

Requirements

7–10 years of experience in business analysis, business consulting, or requirements management supporting complex projects and programs.
Advanced ability to define business capabilities and translate strategic objectives and operational needs into clear, actionable business requirements.
Advanced experience planning and facilitating requirements solicitation through workshops, interviews, process reviews, document analysis, and other discovery techniques.
Advanced ability to document functional and nonfunctional requirements, business rules, process requirements, data needs, acceptance criteria, and related artifacts using consistent standards.
Demonstrated ability to analyze, prioritize, validate, and maintain requirements traceability throughout solution design, delivery, testing, implementation, and transition to operations.
Advanced stakeholder facilitation, collaboration, and communication skills, including resolving conflicting needs, securing alignment, and presenting concise recommendations to business and project leadership.
Mastery of analytical problem-solving and decision-making, including assessing requirement gaps, dependencies, risks, impacts, and proposed changes.
Ability to work at least three days per week in either the Hartford or Chicago office.

Nice To Haves

Medicare, health care, or other regulated-industry experience, including familiarity with applicable business, compliance, and operational requirements.
10+ years of experience in business analysis, business consulting, or requirements management supporting enterprise technology, systems, operational, or business process transformation initiatives.
Demonstrated experience developing business capability maps, process models, requirements specifications, user stories, use cases, business rules, data requirements, and acceptance criteria.
Experience leading complex, cross-functional requirements discovery and validation involving business leaders, subject matter experts, technology teams, vendors, and project or program stakeholders.
Experience applying requirements management and traceability practices across the full delivery lifecycle, from business need and solution design through testing, implementation, and benefits realization.
Experience working as a Business Analyst or Business Consultant in Agile, SAFe, hybrid, or other structured delivery environments.
SAFe Agile, IIBA, PMI-PBA, or comparable business analysis, requirements management, or Agile certification.
Bachelor's degree, specialized training, or relevant professional qualification.

Responsibilities

Lead business capability discovery and definition, identifying the process, information, people, technology, and operating model changes needed to achieve project and program objectives.
Plan and facilitate requirements solicitation through interviews, workshops, process reviews, document analysis, observation, and other discovery techniques.
Translate business strategies, objectives, problems, and stakeholder needs into business capabilities, functional and nonfunctional requirements, business rules, process requirements, data needs, and acceptance criteria.
Document requirements using consistent standards and artifacts such as capability maps, process flows, context diagrams, use cases, user stories, decision tables, and requirements specifications.
Analyze requirements for completeness, clarity, feasibility, consistency, testability, and alignment with business outcomes, scope, policy, regulatory obligations, and architectural direction.
Facilitate stakeholder review and validation to resolve conflicts, confirm priorities, secure approvals, and establish shared understanding of business needs and expected outcomes.
Maintain requirements traceability from business objectives and capabilities through solution design, delivery, testing, implementation, and benefits realization.
Partner with project managers, product owners, technology teams, vendors, and testing teams to manage requirement changes, assess impacts, clarify intent, and support scope and delivery decisions.
Support solution evaluation and testing by confirming requirements coverage, defining acceptance criteria, reviewing test scenarios, and validating that delivered capabilities meet approved business needs.
Develop governance materials and concise executive communications summarizing capability decisions, requirements status, gaps, risks, dependencies, changes, and recommended actions.
Establish and improve repeatable capability and requirements management practices, templates, quality standards, and repositories across projects and programs.