ServiceNow - Sr Business Process Consultant
About The Position
NTT DATA is seeking a Senior ServiceNow Business Process Consultant with strong Business Analyst capabilities to lead client engagements from discovery through delivery. The role combines strategic process consulting and detailed business analysis, advising clients on process alignment, requirements gathering, stakeholder engagement, and ServiceNow implementation optimization. The position is remote, with occasional travel as needed, and requires US citizenship or work on US soil. The consultant works with clients and delivery teams to define process solutions, document and translate business needs into actionable requirements, support solution design and testing, and facilitate adoption. The role covers ServiceNow modules including ITSM, ITOM, HRSD, and CSM, among others. NTT DATA describes the environment as flexible and remote-friendly, while noting that work arrangements may change with client needs and that office or client-site attendance may be required for meetings or events.
Requirements
- 5 to 7 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5 or more years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
- Ability to lead client workshops and translate business needs into actionable solutions; 1 to 2 years stated.
- Strong understanding of Agile methodologies and experience supporting Scrum teams; 1 to 2 years stated.
- Excellent communication, facilitation, and documentation skills.
- US citizenship or presence on US soil.
Responsibilities
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on ServiceNow implementation best practices across ITSM, ITOM, HRSD, CSM, and other modules.
- Create process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate user acceptance testing, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Serve as the delivery team's eyes and ears throughout the project lifecycle.
- Facilitate stakeholder demonstrations and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to align business goals and technical solutions.
Benefits
- Flexible, remote-friendly work environment.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
