Sr Business Associate, Vice President (Hybrid)

Citi • Wilmington, DE

6d • Hybrid

About The Position

The Sr. Business Associate is a senior level position responsible for the overall administrative activities of a business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Associate may coordinate and manage activities such as the tracking of business financials, employee headcount and other administrative needs as necessary. May manage ad hoc projects as requested.

Requirements

• 6-10 years of experience in a financial services role
• Communications or marketing experience preferred
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience

Nice To Haves

• Master’s degree preferred
• Mentorship

Responsibilities

• Serve as communications lead on strategy development and execution for internal business messaging
• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Assist leadership/Business Execution Lead in promoting and executing communications program
• Drive productivity/ cost savings initiatives in partnership with the senior management team
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
• Advise, write and edit on company-wide communications
• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
• Develop monthly communications metrics to monitor and measure impact of the communication plan
• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests
• Leverage technology and tools to enable communications and generate excitement and interest in risk communications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Prepare materials and presentations for strategy decks, business reviews, and other leadership updates.
• Offer direct support to team leadership by coordinating across key business pillars.
• Track and report on team-specific Key Performance Indicators (KPIs) and milestones.
• Maintain and update performance dashboards and reports for leadership reviews.
• Support the headcount approval process by tracking open roles, new hires, and mobility.
• Assist in managing team structure changes and updating organizational charts.
• Assist with the monthly FYF (Full Year Forecast) submission process.
• Support the annual budget planning process and track expense requests.
• Manage internal team communications, including newsletters, announcements, and SharePoint site management.
• Coordinate and support team events, such as team meetings, offsites, and employee engagement activities (e.g., Global Community Day).
• Maintain a centralized view of all issues for periodic review with the leadership team.
• Support the creation of regulatory decks (e.g., for OCC reviews) and partner with the COO team on resilience planning.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior