Sr BA Testing Lead

Indotronix International Corporation • Columbus, OH

9d • Remote

About The Position

Huntington is seeking a Senior Business Systems Analyst / Testing Lead for Agentic AI and Contact Center initiatives. This fully remote contract role combines business analysis, testing leadership, and solution delivery across AI-powered customer servicing platforms. The role collaborates with cross-functional teams to build, test, and launch virtual agent, voice AI, customer authentication, and fraud servicing solutions.

Requirements

• At least 5 years of experience as a Business Systems Analyst, QA Lead, or Product Analyst.
• Proven expertise with Contact Center technologies.
• Hands-on experience testing APIs and web services.
• Proficiency in writing SQL queries and analyzing data.
• Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms.
• Strong understanding of Agile delivery methodologies.

Nice To Haves

• Experience with Genesys Cloud and ServiceNow.
• Ability to test and validate voice systems.

Responsibilities

• Analyze and document business, functional, technical, and operational requirements for AI and Contact Center solutions.
• Design process flows, journey maps, use cases, and user stories for complex customer interactions.
• Develop, manage, and trace requirements throughout the project lifecycle, ensuring clear acceptance criteria and prioritization.
• Lead end-to-end testing strategies, including functional, integration, regression, UAT, and production validation.
• Build and manage comprehensive test cases for standard and exception scenarios, validating AI behavior, API integrations, and customer outcomes.
• Identify and document defects, coordinate remediation, and drive continuous quality improvements.
• Support automation opportunities for AI and API testing to increase efficiency.
• Participate in architecture reviews, solution design sessions, and production readiness activities.
• Track project dependencies, risks, and action items, supporting governance and compliance reviews.

Benefits

• 100% remote work for flexibility.
• Exposure to transformative AI and digital customer service technologies.
• Collaboration with professionals in AI, technology, and operations.
• Opportunity to deliver high-visibility projects and enhance career experience in a rapidly growing area.
• Competitive contract compensation.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed