Sr. Audio Product Coordinator

RENTEX•Anaheim, CA

About The Position

The Sr. Audio Product Coordinator supports Rentex’s audio operations in collaboration with the National Product Manager of Audio. The role assists with day-to-day tasks and longer-term projects, provides technical support through Rentex’s 24/7 support system, and helps monitor national inventory so equipment needing repair or replacement is serviced and returned to active inventory quickly. The coordinator also helps source economical repair parts from reputable suppliers and onboard new inventory into the inventory control system, including asset IDs, kits, barcodes, photos, and documentation. The role supports quality control standards for audio SKUs, maintains and creates QC guides, and keeps substitutions and accessories current as products are added. It assists with repair triage, parts allocation, RMA coordination, testing, and return-to-service notes. The coordinator delivers or coordinates product training for internal and external audiences and maintains quick-start guides, signal flow diagrams, and firmware and known-issues notes. Working with warehouse technicians, sales support, and operations, the coordinator helps keep shows on track through clear and timely ticket and chat updates and appropriate escalation. Success is measured by improving repair turnaround and support responsiveness, and by ensuring new SKUs are fully onboarded before their first deployment. Rentex is a national provider of professional audio, video, and computer rentals and offers technical assistance around the clock across major U.S. hubs.

Requirements

Proven experience allocating parts to repair audio equipment.
Excellent written and verbal communication skills for interacting with vendors about parts and accessory purchases.
At least 5 years of field experience in the audio discipline within live entertainment environments.
High school diploma or equivalent minimum.
Detail-driven, service-minded work style and ability to turn messy notes into clear checklists and guides.
Proficiency with standard productivity tools.
Comfort reading block diagrams and writing QC procedures.
Ability to lift and move professional audio equipment safely when needed.

Nice To Haves

Hands-on familiarity with live sound, including mixers, DSP, RF coordination, intercom, and power basics.
Comfort with inventory and asset systems and barcoding workflows.
Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.
Ability to travel occasionally to major hubs.

Responsibilities

Collaborate daily with the National Product Manager of Audio on day-to-day tasks and longer-term projects.
Provide technical support to end users as part of the Rentex 24/7 support system.
Help monitor national inventory and ensure equipment needing repair or replacement is serviced and returned to active inventory quickly.
Locate economical repair parts from reputable suppliers.
Assist with onboarding new inventory into the inventory control system, including asset IDs, kits, barcodes, photos, and documentation.
Maintain existing QC guides and create guides for newly purchased audio equipment.
Update and adjust product substitutions and accessories as new products are added to inventory.
Support quality control standards for audio SKUs and maintain clear pass/fail criteria in QC guides.
Assist with repair triage, parts allocation, RMA coordination, testing, and return-to-service notes.
Deliver or coordinate internal and external product training on setup, best practices, and common issues.
Maintain quick-start guides, signal flow diagrams, and firmware and known-issues notes.
Partner with warehouse technicians, sales support, and operations to help keep shows on track.
Provide clear, timely updates in tickets and chats and escalate appropriately when risk increases.