Product Manager, Audio

Production Resource Group•Orlando, FL

10d

About The Position

The Product Manager, Audio sets strategic direction for audio equipment preparation and quality control across AOL operational locations. The role establishes processes, technical standards, training programs, and performance measures to support safe, consistent, and efficient equipment preparation. Working with the VP of Audio, Audio department heads, Audio Repair Management, and other stakeholders, the position supports staff development, equipment readiness, and continuous improvement across the Audio product group. The role leads equipment preparation and QC staff, establishes operational objectives, maintains procedures and technical standards, and ensures current manufacturer guidance and approved practices are followed. It also manages computer images and software and firmware updates for Audio QC and audio-specific rental systems, and organizes digital QC documentation and training resources. The Product Manager develops training, evaluates development needs, collaborates on accurate equipment family groupings and booking information, analyzes feedback and performance data, leads process improvements, monitors compliance, and coordinates deadlines.

Requirements

High school diploma or GED.
At least 10 years of experience in the events or entertainment industry.
At least four years of management or leadership experience.
Strong technical knowledge of professional Audio equipment used in live events and entertainment.
In-depth knowledge of live event equipment, including lighting, LED, sound, and recording equipment, with strong technical expertise in professional Audio systems.
Strong understanding of analog and digital audio signal flow, equipment configuration, system compatibility, and basic electrical principles.
Basic understanding of electricity as applied to Audio equipment and safe work practices.
Experience creating and improving standard operating procedures, technical documentation, and operational policies.
Experience developing training materials and delivering technical training to personnel with varying experience levels.
Experience managing computer images, software updates, and firmware for Audio QC and audio-specific rental systems.
Proficiency with TEAM ONE or another asset management system.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to develop clear, accurate, step-by-step technical procedures and documentation.
Ability to lead technical training sessions and communicate complex information to groups with varying experience levels.
Strong leadership, staff development, and change management skills.
Ability to analyze operational data and use findings to improve processes, quality, and efficiency.
Strong organizational, troubleshooting, and time management skills, with thorough attention to detail.
Ability to prioritize competing demands and meet deadlines in a fast-paced environment with minimal supervision.
Commitment to workplace safety and consistent application of technical and operational standards.
Required Dante Levels 1, 2, and 3 certifications.

Nice To Haves

Supervisory experience.
Familiarity with SharePoint, PRG University, Airtable, or comparable documentation and learning platforms.
Networking certification.
L-Acoustics System Expert certification.
d&b workflow certification.

Responsibilities

Lead and manage staff supporting Audio equipment preparation and quality control, establishing clear expectations and accountability across operational locations.
Establish long-term operational objectives aligned with business goals, including safety, quality, throughput, inventory accuracy, equipment preparation standards, training, and integration across locations.
Develop and maintain Audio quality control procedures and supporting materials, including technical documentation, training videos, and learning plans.
Work with the VP of Audio to establish and maintain technical standards, including equipment compatibility, configuration requirements, firmware and software support, testing protocols, and product recommendations.
Ensure staff use current technical service bulletins, manufacturer updates, and approved procedures, and that equipment software and firmware meet company, manufacturer, or project standards.
Manage and maintain computer images for Audio QC and audio-specific rental systems, including software updates, firmware tracking, and controlled rollouts.
Maintain digital QC resources across SharePoint, PRG University, Airtable, and other approved platforms.
Develop and deliver technical training for shop personnel, new hires, existing employees, and freelance technicians.
Evaluate staff training needs and support ongoing technical development and consistent application of Audio preparation and QC standards.
Collaborate with Audio department heads, Audio Repair Management, and the ERP team to maintain accurate equipment family groupings and booking information.
Collect stakeholder feedback, analyze performance data, and evaluate workflows to identify and address inefficiencies, training gaps, and quality concerns.
Lead process improvements and organizational change to support operational growth and consistency across locations.
Monitor compliance with equipment preparation policies, procedures, and documentation requirements.
Coordinate with departmental leadership to ensure Audio equipment preparation and QC deadlines are met.
Follow company policies and safety requirements and perform other related duties as assigned.