Sr Associate Long Term Disability Team Lead

Lincoln Financial • Dover, NH

7d • $59,250 - $94,800 • Hybrid

About The Position

Lincoln Financial is hiring a Sr. Associate Long Term Disability Team Lead for its growing claims organization. The role performs and delivers on long-term disability (LTD) claims assignments and projects, reviews and investigates claims, and makes determinations regarding coverage, compensability, and appropriateness. It provides oversight, technical information, detailed guidance, and supervision of daily activities within an assigned claims area, ensuring claims are managed fairly, ethically, and promptly.

The position manages a caseload of complex LTD claims involving varied eligibility types, policy provisions, and diagnoses. It applies policy and engages internal and external resources to reach fair claim decisions, explains policy details and determinations to customers, and makes claim-related financial decisions within company guidelines. The team lead also provides technical guidance and coaching to junior colleagues, monitors performance, helps improve processes and customer experience, and contributes to departmental projects.

The role is hybrid, with work in a Lincoln office three days per week. Listed locations are Dover, New Hampshire; Charlotte and Greensboro, North Carolina; Omaha, Nebraska; and Radnor, Pennsylvania. Relocation assistance is not available. The pay range is $59,250–$94,800, with anticipated new-hire pay between the minimum and midpoint; the position may also be eligible for the discretionary Annual Incentive Program and other rewards.

Requirements

• Bachelor's degree or equivalent work experience; four years of experience may substitute for a bachelor's degree.
• At least one year of Long Term Disability claims experience directly aligned with the role's responsibilities.
• Ability to communicate effectively verbally and in writing.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Strong mathematical skills for payment calculations.
• Strong attention to detail.

Responsibilities

• Manage a caseload of complex Long Term Disability claims involving varied eligibility types, policy provisions, and diagnoses.
• Apply policies and engage internal and external resources to ensure fair, ethical, and timely claim decisions.
• Make claim-related financial decisions within company guidelines.
• Use sound judgment and claims expertise to make decisions based on available information.
• Explain policy details, the claims process, and determinations to customers.
• Keep inventory stable through timely risk management and efficient processing.
• Resolve escalated issues and elevate them to management when needed.
• Research questions from the Claims team and partner with Underwriting, Actuarial, Compliance, Account Management, and other groups to find answers.
• Provide technical guidance on claims adjudication and coach junior team members on medical terminology, duration, functionality documentation, and workflow.
• Monitor individual and team performance and take action to meet or exceed standards.
• Analyze reports to identify trends and propose and develop process improvements that enhance performance and the customer experience.
• Advise on how proposed process changes affect operations and system compatibility.
• Mentor colleagues and model behaviors that build claims knowledge and strong relationships.
• Contribute to departmental projects and lead workstreams as needed.

Benefits

• Paid time off and parental leave.
• Competitive 401(k) and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• Work arrangements intended to provide flexibility.
• Productivity and technology tools and training.
• Potential eligibility for the discretionary Annual Incentive Program and other rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior