Team Lead, Long Term Housing
About The Position
The Team Lead provides leadership and oversight for the day-to-day operations of Long-Term Housing programs, supporting program quality, fiscal responsibility, compliance, residents, and staff. The role assists with daily program functions, supports staff performance and documentation, conducts quality assurance audits, and submits accurate reports to the Director. It also provides case management and service coordination to help households address barriers to housing stability. The Team Lead maintains participant records and enters data into HMIS in accordance with YWCA and funder requirements. The role coordinates with the Director, property management, service providers, community organizations, and other partners; connects families with services identified in individualized service plans; and assists with recertification. The position requires sensitivity to cultural differences and person-centered, trauma-informed practices, as well as compliance with HIPAA privacy and security standards. The regular shift is 12 p.m. to 8 p.m., with on-call responsibilities.
Requirements
- Associate’s degree in Social Work, Psychology, or a related Human Services field.
- Three years of experience in case management or counseling.
- At least one year of experience in program supervision and working with mentally ill, MICA, and substance abuse populations.
- Experience with Microsoft Office, including Excel.
- Valid New York State driver’s license and access to a vehicle.
- Ability to work the regular 12 p.m. to 8 p.m. evening shift and fulfill on-call responsibilities.
Nice To Haves
- Bilingual.
Responsibilities
- Assist with the daily functions of the Long-Term Housing program and ensure staff follow program guidelines.
- Communicate regularly with the Director about staffing, property, and resident-related concerns.
- Support staff accountability for performance, documentation, service delivery, and program quality.
- Conduct quality assurance audits as directed by the program Director.
- Submit timely and accurate reports to the Director.
- Provide case management and service coordination, communicating with households and addressing barriers to housing stability.
- Assume full responsibility for the site in the absence of a Case Manager until the Case Manager joins the shift.
- Develop YWCA and community partnerships that benefit program participants.
- Maintain a working relationship with property management and communicate to support households and address barriers to housing stability.
- Enter timely and accurate information into HMIS in accordance with coordinated access and YWCA policies.
- Develop goals and document contacts, income changes, and outcomes in HMIS.
- Maintain household files according to YWCA and funder standards.
- Communicate and case conference with the Director and outside organizations working with program participants.
- Connect families with services and activities inside and outside the YWCA as identified in individualized service plans.
- Assist program participants with the recertification process as needed.
- Case conference with property rental managers, providers, and other community resources.
- Participate in community workgroups and meetings related to the Continuum of Care and coordinated access.
- Demonstrate understanding of and sensitivity to cultural differences, person-centered practices, and trauma-informed care.
- Comply with applicable HIPAA Privacy and Security Standards defined by the YWCA of Rochester & Monroe County.
- Attend monthly department meetings and all-staff meetings.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
