Sr. Associate - Desktop Support

Midland Credit Management, an Encore Capital Group Company • Phoenix, AZ

6d • Onsite

About The Position

The Sr. Associate - Desktop Support is responsible for providing dedicated technology infrastructure support to business units. This role is primarily focused on the day-to-day operational execution and is 100% transactional.

Requirements

• Current authorization to work in the United States on a full-time basis.
• 2 - 4 years of experience with Microsoft Windows 7, Microsoft Office 2010, AS400 client applications, PBX Administration, Microsoft SCCM, Malware / Virus protection, Active Directory administration, Video Conferencing Systems.
• 2 - 4 years supporting client end devices and peripherals.
• Ability to follow guidelines and identify and resolve problems.

Responsibilities

• Provide quick and efficient technical support without disruption to business flow.
• Supply technology infrastructure support to business units.

Benefits

• Monthly incentives or annual bonus
• Paid training and development programs
• Promote-from-within philosophy
• Informal accolades
• Formal company-wide awards and prizes
• Tuition Assistance
• Comprehensive healthcare plans
• Fitness membership reimbursements
• Weight watchers
• Wellness rewards Program
• Up to eight hours of paid time off each year to volunteer
• Volunteer grants
• Matching financial donations, up to US$ 2,500 per employee annually
• Retirement Savings
• Company paid leave for new family support
• New parent flex time
• Child back-up care options
• Team-building events
• Paid and floating holidays
• Generous paid-time-off
• Wellness and mental health initiatives
• Environmental efforts
• Leadership training
• Skill-building

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level