Sr. Associate, Accounts Receivable

Alcon•Fort Worth, TX

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Senior Associate supporting Accounts Receivable (AR) for the Vision Care portfolio, you will be trusted to work closely with leadership to manage AR risk mitigation for large-scale customers through account analysis, bad debt expense reduction, timely processing of credit approvals, and consistent evaluation of account risks. In this role, a typical day will include: Manage a senior portfolio of key accounts which are deemed more difficult to manage, including those which are high profile, large dollar, and/or high volume. Support AR leadership by providing guidance to Accounts Receivable Associates. This may include conflict resolution, coaching, and development. Support AR leadership through the identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection. Continuously implement operational efficiencies to drive measurable performance improvement and strengthen AR processes. Collect outstanding receivables in accordance with terms and conditions of contracts, customer payment terms, etc. Monitor payment performance and financial liquidity of existing customers. Partner closely with the customer base, operations, and commercial team to establish a strong working relationship, balancing Alcon customer experience with overall AR performance. Counsel and negotiate with customers to improve financial controls and sets up special credit arrangements and payment schedules. Manage all customer reconciliations and reporting needs that are requested by customer base. Identify & analyze root cause of disputes / deductions, while actively leading resolution & prevention. Solve customer and process problems of varying scope and complexity. Be proficient and effective in all ERP and CRM tools. Support month-end close/reporting/compliance requirements for Credit & AR. Support Franchise programs and product launches as needed.

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience

Responsibilities

Manage a senior portfolio of key accounts which are deemed more difficult to manage, including those which are high profile, large dollar, and/or high volume.
Support AR leadership by providing guidance to Accounts Receivable Associates. This may include conflict resolution, coaching, and development.
Support AR leadership through the identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection.
Continuously implement operational efficiencies to drive measurable performance improvement and strengthen AR processes.
Collect outstanding receivables in accordance with terms and conditions of contracts, customer payment terms, etc.
Monitor payment performance and financial liquidity of existing customers.
Partner closely with the customer base, operations, and commercial team to establish a strong working relationship, balancing Alcon customer experience with overall AR performance.
Counsel and negotiate with customers to improve financial controls and sets up special credit arrangements and payment schedules.
Manage all customer reconciliations and reporting needs that are requested by customer base.
Identify & analyze root cause of disputes / deductions, while actively leading resolution & prevention.
Solve customer and process problems of varying scope and complexity.
Be proficient and effective in all ERP and CRM tools.
Support month-end close/reporting/compliance requirements for Credit & AR.
Support Franchise programs and product launches as needed.