Sr Associate, Account Manager
About The Position
Otis is hiring a Sr. Associate, Account Manager to support customers across the South Arkansas and Louisiana territory. Reporting to the General Manager, this customer-facing role manages a portfolio of existing accounts, builds long-term customer relationships, and serves as a trusted partner for customers’ elevator service needs. The role focuses on customer retention and account growth while identifying opportunities for repair, modernization, and additional service solutions. The Account Manager works with customers as their primary contact for needs, inquiries, and service-related concerns; develops account strategies; prepares proposals; negotiates and closes sales opportunities; and maintains sales pipeline information and forecasts using Otis sales tools. The role partners with field operations, service teams, and other internal stakeholders to support customer needs and business objectives. Otis is a global elevator and escalator manufacturing, installation, and service company with 72,000 employees and operations in more than 200 countries and territories. The company emphasizes Safety, Ethics, and Quality, and offers training and development opportunities, including its Employee Scholar Program. Sponsorship, including H-1B or TN petitions or applications, is not supported for this position.
Requirements
- Bachelor’s degree in a related discipline, or a high school diploma/GED with relevant account management, B2B sales, or customer-facing experience.
- At least 3 years of experience in account management, sales, managing customer relationships, and developing business within an existing account base.
- Ability to identify customer needs, communicate value, and sell service-based or technical solutions.
- Strong relationship-building, communication, negotiation, and problem-solving skills.
- Results-oriented mindset and ability to independently manage multiple accounts, priorities, and sales opportunities.
- Comfort working in a fast-paced, customer-focused environment and collaborating across sales and operations teams.
Responsibilities
- Manage a portfolio of existing accounts, build strong relationships, and provide a high level of customer service.
- Serve as the primary point of contact for customer needs, inquiries, and service-related concerns.
- Develop account strategies focused on customer retention, growth, and long-term partnerships.
- Identify and pursue opportunities for elevator repair, modernization, and additional service solutions.
- Prepare proposals, conduct sales negotiations, and close opportunities within the assigned territory.
- Maintain an accurate sales pipeline, opportunities, and forecasts using Otis sales tools.
- Partner with field operations, service teams, and other internal stakeholders to support customer needs and business objectives.
Benefits
- 401(k) plan with company match and a separate automatic retirement contribution
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment
- Three weeks of paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary legal, pet, home, and auto insurance benefits
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards
- Spot performance bonus opportunities
- Training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects
- Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
