Sr. Application Administrator (Short Term)
About The Position
Otter Products is hiring a Sr. Application Administrator to join its IT team in Fort Collins, Colorado. This role works 32 hours per week, including one day per week in the office, and is expected to be a six-month assignment. The Sr. Application Administrator applies in-depth knowledge and advanced skills to support the business through day-to-day administration and user support of ServiceNow. The role partners with internal customers across the business and IT, as well as third-party hosting partners and external consultants. It monitors system performance and usage to maintain security and reliability, coordinates software releases, fixes, and upgrades with technical teams and users, and recommends configuration, workflow, or feature changes based on user feedback. The role may be directed in some aspects of its work by more experienced Application Administrators and requires planned and unplanned evening and weekend work.
Requirements
- Bachelor’s degree in an IT-related field of study; experience in lieu of a degree may be considered.
- At least five years of related experience working with ServiceNow.
- Planned and unplanned evening and weekend work is required.
Responsibilities
- Ensure reliable performance of the assigned system.
- Troubleshoot and resolve hardware, software, user access, and other related problems.
- Participate in issue or outage analysis and resolution with the support team, third-party hosting provider, and consultants.
- Monitor system performance and usage to maintain security and reliability.
- Where applicable, monitor and manage application costs, including licenses, consulting, and hosting costs.
- Coordinate software releases, fixes, and upgrades with technical teams and users.
- Recommend features or configuration and workflow changes based on user feedback.
- Participate in projects to gather user requirements, design, configure, test, and implement system-specific changes.
- Work with other Application Administrators to learn complex tasks.
- Support and maintain a positive safety culture by following safety policies and procedures and contributing to a safe working environment.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- Basic and voluntary life insurance
- Long-term and short-term disability
- Employee assistance program
- Flexible spending accounts
- Health savings account
- 401(k) retirement plan
- Accrued paid time off based on seniority
- Volunteer time off
- Parental leave
- Bereavement leave
- Company holidays
- Years of service awards
- Profit Sharing Program eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Senior
