Sr. Application Administrator (Short Term)

Otter Products•Fort Collins, CO

5d•Hybrid

About The Position

Otter Products is hiring a Sr. Application Administrator to join its IT team in Fort Collins, Colorado. The role works 32 hours per week, including one day per week in the office, and is expected to be a six-month assignment. The Sr. Application Administrator applies in-depth knowledge and advanced skills to support the business through day-to-day administration and user support of ServiceNow. The role partners with internal customers across the business and IT, as well as third-party hosting partners and external consultants. It monitors system performance and usage to maintain security and reliability, coordinates software releases, fixes, and upgrades, and recommends features or configuration and workflow changes based on user feedback. The role requires planned and unplanned evening and weekend work. It also supports a positive safety culture by following safety policies and procedures and contributing to a safe working environment. Other duties may be assigned.

Requirements

Bachelor’s degree in an IT-related field of study; experience may be considered in lieu of a degree.
At least five years of related experience working with ServiceNow.
Ability to work 32 hours per week, including one day a week in the office.
Availability for planned and unplanned evening and weekend work.

Responsibilities

Ensure reliable performance of the assigned system.
Troubleshoot and resolve related hardware, software, user access, and other problems.
Participate in issue or outage analysis and resolution with the support team, third-party hosting provider, and consultants.
Monitor system performance and usage to maintain security and reliability.
Where applicable, monitor and manage application costs, including licenses, consulting, and hosting costs.
Coordinate software releases, fixes, and upgrades with technical teams and users.
Recommend new features or configuration and workflow changes based on user feedback.
Participate in projects to gather user requirements and design, configure, test, and implement system-specific changes.
Work with other Application Administrators to learn complex tasks.
Follow safety policies and procedures and contribute to a safe working environment.
Perform other duties as assigned.