Sr. Analyst, Systems Support - Omaha, NE

First National Bank•Omaha, NE

4d•$81,662 - $134,741•Hybrid

About The Position

The Senior Analyst, Systems Support serves as a subject matter expert providing production support to end users for assigned systems. The role maintains application performance, reliability, and maintenance; provides advanced escalation support; and researches data to resolve complex problems. The analyst works with business teams, IT, external vendors, and other partners to prioritize enhancements, manage application roadmaps, and coordinate upgrades and releases. The position leads projects of moderate to large scope and complexity, gathers stakeholder requirements, develops test plans, performs system testing, and coordinates user acceptance testing. It evaluates processes and data metrics to identify opportunities to improve, automate, and document workflows. The role also coordinates internal data requests and analyzes reporting needs, recommending data structures or system reports as appropriate. As a system subject matter expert, the analyst develops training materials, maintains documentation, leads user training, reviews junior team members’ work, identifies competency gaps, and coaches Operations Analysts. The role also manages system roadmaps with business partners, develops requirements for process or system changes, and creates and enforces system standards. The role is anticipated to be hybrid, with in-person collaboration three days per week and remote flexibility two days per week. The work location may change based on business needs. The posted base compensation range is $81,662 to $134,741; the specific offer may vary based on experience, education, and skill level.

Requirements

Bachelor’s degree in a business-related field or equivalent work experience.
At least 7 years of experience leading processes or systems.
Written and verbal communication skills, including technical writing.
Strong problem-solving and analytical skills.
General knowledge of Microsoft Office products.
Ability to multitask while adhering to multiple completion timelines.
Ability to design, modify, enhance, or adapt system solutions and integrate features or improvements to improve business efficiency and productivity.
Ability to implement, configure, and test feasible solutions.
Consultative approach and ability to analyze stakeholder needs.
Excellent communication skills.
Strong interpersonal skills, including the ability to build collaborative relationships, listen, and actively contribute to discussions.

Responsibilities

Maintain assigned applications to ensure performance, reliability, and maintenance.
Provide advanced escalation support and research data to resolve complex problems.
Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage application roadmaps, and handle upgrades.
Lead stakeholder sessions to gather complete, concise, and comprehensive project requirements.
Develop test plans, perform system testing, and coordinate user acceptance testing for process updates.
Identify opportunities to automate, document, and improve workflows using data metrics.
Coordinate, track, and fulfill data requests for internal partners and Operations.
Evaluate reporting needs and recommend data structures or system reports.
Develop training materials, update documentation, and lead user training as a system subject matter expert.
Review junior team members’ work, identify competency gaps, recommend learning opportunities, and coach Operations Analysts.
Lead moderately to highly complex projects and coordinate with business partners on releases, enhancement requests, and projects.
Manage system roadmaps with business partners, develop requirements for process or system changes, and create and enforce system standards.
Evaluate current processes and recommend changes to improve customer and employee experience.