Sr. Analyst, Product Management

Royal Caribbean Cruises Ltd•Miami, FL

7d•Onsite

About The Position

Royal Caribbean Group’s Product Management Team defines product vision, priorities, and roadmaps to improve guest, employee, and business experiences. The team gathers insights, translates needs into requirements, aligns stakeholders, and partners with Technology, Digital, Operations, and Marketing to deliver scalable solutions that create value, improve usability, and support strategic growth across products and platforms. The Sr. Product Analyst helps manage products and features for the Royal Caribbean and Celebrity Cruises consumer sites. The role supports Product Owners and Product Managers throughout the product lifecycle, from ideation and delivery through potential optimization. It involves understanding current business practices and working with internal and external business partners, including vendors, to identify business and system opportunities. This is a full-time, onsite position based in Miami, Florida, reporting to the Product Manager. Applicants must be legally authorized to work where the position is based; work authorization sponsorship is not available.

Requirements

At least 2 years of experience as a Business Analyst working directly with a Development Pod.
At least 3 years of experience with software and/or eCommerce products.
Experience with agile software development processes, requirements management, and project management.
Strong understanding of multilayered, matrixed organizations and establishing clear workflows.
Strong interpersonal and written and verbal communication skills, including synthesizing multiple inputs and data points into clear conclusions and recommendations.
Strategic thinking and ability to structure approaches to complex, often ambiguous problems.
Strong analytical skills, with demonstrated ability to drive modeling, research, and analysis.
Strong understanding of eCommerce systems and processes.
Superior organizational skills and ability to monitor, manage, and execute varied tasks and efforts at different stages of discovery and execution, manage a large request queue, and deliver in a fast-paced, deadline-driven environment.

Nice To Haves

Bachelor’s degree in business or a technology-related area of study preferred.
Travel industry e-commerce experience preferred.
Ability to lead or direct the work of others.

Responsibilities

Contribute significant product and systems knowledge, including how systems integrate with applications, service layers, downstream systems, and third-party tools, to identify and resolve dependencies.
Assist with the inception, planning, prioritization, and management of a product backlog aligned with customer needs and business strategy.
Collaborate with internal and external stakeholders, including vendors, to define solutions, achieve common goals, and resolve conflicting issues.
Discover, analyze, and diagram business needs and system behavior using approaches suited to each feature, request, and team; may lead large or complex estimation activities.
Improve the quality of team work requests, including spikes, user stories, and bugs, as well as system documentation.
Lead, direct, and provide business guidance to implementation pods, including lead programmers and testers, to ensure requirements are understood, completed, and validated.
Collaborate with other leaders to design, validate, and support complex functional and technical applications and systems.
Lead triage and criticality analysis of development and production issues or bugs to identify root causes and potential resolutions.
Guide and supervise other Product Analysts and organize and coordinate their work to deliver cohesive solutions.
Perform other assigned duties, including regular Product Analyst tasks.