Sr. Analyst, Product and Pricing Operations

Salesforce•Indianapolis, IN

5h•Hybrid

About The Position

Salesforce is seeking a Sr. Analyst, Product and Pricing Operations to join their team. This role is responsible for driving the transformation of the New Product Introduction (NPI) framework, improving processes based on feedback from sellers, customers, and operators. The role will also be involved in launching acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role requiring three days in the office per week.

Requirements

3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
Proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.
Ability to capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.
Strong project management background with experience driving cross-functional change and integration initiatives.
Hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
Strong analytical, organizational, and problem-solving skills with high attention to detail.
Exceptional written and verbal communication skills.
Ability to think independently and evaluate broad downstream impacts across multi-functional organizations.
Proactive, self-motivated, and a collaborative team player.

Nice To Haves

PMP certification.
Prior experience supporting acquisition integrations, product migrations, or contract transitions.
Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.
Familiarity with release staging, SKU architecture, and resolving release blockers.

Responsibilities

Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.
Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.
Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.
Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.
Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.