Sr. Analyst, Platform & IT Strategy (Korean Bilingual)
About The Position
The Business Transformation & Excellence team is a strategic project management organization that analyzes business needs and develops and implements innovative solutions and systems across the company. It partners with business units and senior leadership to address complex challenges, improve processes, and drive measurable business performance. The Sr. Analyst of Platform & IT Strategy leads processes related to IT expense management, N-IRP (Next IT Resource Planning), Work Orders, and business data analysis. The role owns the end-to-end IT expense and Work Order lifecycle, including invoice processing, Resource Management System (RMS) data integrity, contract and resource tracking, and monthly management reporting. It also contributes to system implementation, process improvement, and cross-functional project support. This highly visible position collaborates with subject matter experts, business stakeholders, and senior management. It requires independence, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The role's scope may evolve with organizational needs and business priorities, and the successful candidate will contribute to a broad range of strategic projects and operational initiatives.
Requirements
- Bachelor's degree (BA or BS) in Finance, Information Systems, Business, Engineering, or a related field preferred.
- Approximately 4–5 years of experience in business management support, IT expense/vendor management, resource or contract management, data analysis/reporting, or project management.
- Bilingual in English and Korean.
- Able to thrive in a fast-paced environment, navigate ambiguity, exercise sound judgment, and lead multiple projects at once.
- Skilled in project and program management, including initiating activities, setting priorities, and delivering on time across competing demands.
- Able to transform goals into actionable, end-to-end plans and learn new topics, businesses, and processes through independent research and subject matter expert interviews.
- Able to work independently and in cross-functional teams, leading subject matter experts to meet deliverables and milestones within deadlines.
- Able to build collaborative relationships and influence others to drive meaningful change.
- Excellent written, verbal, and public-speaking skills, including communicating project objectives and outcomes to all organizational levels.
- Organized, detail-oriented, and analytically strong, with eagerness to learn, grow, take on new challenges, and help others do the same.
- Experienced working with or implementing best-in-class systems and processes.
- Willing to work five days in the office under HR guidelines and travel up to 10% of the time.
Nice To Haves
- Experience managing Work Order, RMS, or similar resource/contract management systems is strongly preferred.
Responsibilities
- Prepare monthly IT expense status reports using internal systems and trackers, including trend and fluctuation analysis for team management.
- Validate and submit incoming invoices for allocated IT and project expenses and present monthly invoice status reports to team management.
- Generate monthly system usage and Voice of Customer (VOC) reports for executive review by analyzing North America system environments and resource allocation to identify cost-reduction opportunities.
- Manage Work Order and contract data in the internal Resource Management System (RMS), update fields, and coordinate with users to track IT and Non-IT outsourcing expenses.
- Maintain the monthly Work Order report by analyzing IT expenses and resource profiles, supporting management visibility for annual IT and Non-IT outsourcing contract planning under N-IRP.
- Facilitate approval and signature processes with business and internal stakeholders and ensure contract information is properly preserved in the system.
- Evaluate business needs and conduct quantitative and qualitative analysis to support project proposals and evaluations.
- Develop processes to manage, monitor, and track project deliverables; perform data analysis independently or with cross-functional teams.
- Prepare materials in Word, Excel, and PowerPoint for presentations within and outside the PI team.
- Support company-wide system implementation and process improvement projects by evaluating current workflows and executing improvement strategies.
- Manage internal and external stakeholder relationships and expectations on assigned projects.
- Provide ad-hoc support across other PI team projects and take on responsibilities beyond IT expense and N-IRP ownership as needed.
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What This Job Offers
Career Level
Senior
