Sr Analyst, Payment Strategy

T-Mobile•Frisco, TX

1d•$73,100 - $131,900•Onsite

About The Position

The Senior Analyst, Payment Strategy supports T-Mobile's Payment Strategy team by leveraging data, analytics, and strategic thinking to optimize the customer payment experience while managing payment risk and cost. This role partners across Product, Finance, Technology, Risk, Fraud, and Operations to analyze customer payment behavior, identify opportunities for improvement, and develop data-driven recommendations that influence payment strategy. Success in this role requires curiosity, strong analytical skills, and the ability to translate complex data into clear business insights for executive decision-making. The ideal candidate enjoys solving ambiguous problems, working with large data sets, and balancing customer experience with sound business outcomes. This role has a direct impact on how millions of customers pay T-Mobile each month and how the company manages billions of dollars in annual payment volume.

Requirements

Bachelor’s degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
2-4 years experience with written communication and presentation skills. Experience with business writing and building PowerPoint presentations
2-4 years experience with strategy and problem-solving experience in framing complex problems, identifying key issues that impact business decisions and providing data driven recommendations.
2-4 years experience data analytics and financial modeling. Experience in performing financial and operating analysis and reporting, including analyzing complex data.
Analytical thinking
Statistical analysis
Critical Thinking
Data Analysis
Microsoft PowerPoint
Strategic Thinking
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Business, Finance, Economics, Computer Science, Statistics, or related field
2-4 years experience working with SQL and cloud data platforms like Snowflake.
2-4 years experience with consumer payments, fraud, payment processing, or financial services.
Business case development
Structured problem solving
Executive Communication
SQL (Basic to Intermediate)
Financial Analysis
Financial Modeling
Snowflake
AI Productivity (ChatGPT, Claude)
Scenario Analysis
Stakeholder Management

Responsibilities

Analyze large customer payment datasets to identify trends, risks, and opportunities.
Investigate payment behaviors across payment methods, customer segments, and channels.
Identify root causes of payment failures, losses, and customer friction.
Evaluate strategies that improve payment approvals while minimizing payment losses and fraud.
Build business cases supported by quantitative analysis and scenario modeling.
Recommend improvements that balance customer experience, operational efficiency, and financial performance.
Develop queries and leverage Snowflake to extract, analyze, and validate data.
Build financial models, dashboards, and "what-if" analyses to support strategic decisions.
Use AI-enabled productivity tools (such as ChatGPT and Claude) appropriately to accelerate research, analysis, documentation, and problem solving.
Partner with Product, Fraud, Risk, Technology, Finance, and Operations teams to evaluate opportunities and implement strategic initiatives.
Gather business requirements and synthesize complex information into actionable recommendations.
Develop concise executive presentations that communicate findings, recommendations, and business impacts.
Present analysis and strategic recommendations to senior leadership.
Monitor payment industry trends, emerging technologies, customer behaviors, and competitor capabilities.
Evaluate new payment solutions and innovations that could improve T-Mobile's payment experience.