Sr Analyst, Labor Operations

PetSmart•Phoenix, AZ

1d•Hybrid

About The Position

The Sr. Analyst, Labor Operations develops and enables store labor strategies that align staffing with business demand, operational priorities, and the customer experience. This position evaluates staffing and productivity trends, identifies labor-model opportunities, translates analysis into clear business requirements, and partners across teams to support accurate labor allocation and planning. The role also leads certain annual labor-planning activities, including core revenue bands, services tiers, and total-store hours-of-operation strategy.

Requirements

2+ years’ experience in WFM capacity and staffing planning is required.
Must have excellent written and oral communications skills.
Must demonstrate strong proficiency in workforce management.
Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills.
Quantitative analysis and problem solving.
Must have strong organizational skills and cross-functional collaboration.
Strategic planning and operational judgment.

Nice To Haves

Prior project management experience is highly preferred.
Retail store operations experience preferred.
Strongly prefer experience with MicroStrategy, Alteryx, and VBA.

Responsibilities

Responsible for workforce and labor modeling to provide actionable insights to help ensure labor aligns with company targets.
Analyze current labor models in core and services to assess areas of opportunity to further enhance and align store labor spend to company financial goals.
Identifies, evaluates, and defines staffing trends to support labor performance through total store cross-functional staffing.
Provides staffing guidance to field leaders and partners to ensure staffing alignment.
Assesses, designs, and provides labor model recommendations for all businesses to optimize and influence store labor performance.
Responsible for configuration and maintenance of store facing labor management resources (i.e. staffing tools).
Responsible for development of store labor hour capacity thresholds taking into account current headcounts, PT/FT status, and other key drivers.
Analyze and manages process to update annual core revenue bands and services tiers.
Owns the annual assessment, recommendation, and implementation of Total Store hours of operation.