Sr. Analyst, Field Operations

Neurocrine Biosciences • San Diego, CA

5d • $81,000 - $111,000

About The Position

Neurocrine Biosciences is a biopharmaceutical company that discovers, develops, and commercializes treatments for neurological, psychiatric, endocrine, and immunological disorders. The Sr. Analyst, Field Operations provides operational and administrative support to Neurocrine field teams on Field Operations tools, product sampling, and vehicle reimbursement. The role frequently interacts with field teams and managers, serves as a primary contact for Field Operations tool issues and questions, routes inquiries to appropriate parties, and follows up to ensure they are resolved.

The position manages the product sampling process with commercial field teams, Veeva, and external vendors; supports sampling training and compliance reporting; and addresses CRM questions and issues from field personnel. It also supports CRM implementation, data management, field training, vendor management, and ongoing Veeva CRM projects. The role works cross-functionally with internal teams, including HR, finance, and legal, to keep sampling policies aligned with internal stakeholders.

The role requires a bachelor’s degree and Field Operations experience in the pharmaceutical, biotech, or a related industry, or a master’s degree with some of the stated experience. Relevant experience includes working with sales teams, databases and data warehouse systems, and third-party biopharma data vendors. The position calls for strong analytical, organizational, communication, problem-solving, project management, and computer skills, plus the ability to work independently and collaboratively in a dynamic environment.

The expected annual base salary is $81,000–$111,000. The position also offers an annual bonus with a target of 20% of earned base salary and eligibility to participate in an equity-based long-term incentive program. Benefits include a retirement savings plan with company match, paid vacation, holidays and personal days, paid caregiver/parental and medical leave, and medical, prescription drug, dental, and vision coverage, subject to applicable plan terms and conditions.

Requirements

• Bachelor’s degree and Field Operations experience in the pharmaceutical, biotech, or a related industry; alternatively, a master’s degree and some of the stated experience.
• Experience working with a sales team, relational databases, data warehouse systems, and third-party biopharma data vendors such as IMS, Symphony, or Fingertip.
• Good understanding of pharmaceutical sales and marketing, including the ability to identify market drivers, trends, and issues.
• Proficiency with Excel (including VBA), PowerPoint, Access, and other common communication and analytical tools.
• Ability to operate in a dynamic environment where team members may take on multiple responsibilities.
• Ability to work cross-functionally and build effective relationships with colleagues across departments.
• Good problem-solving and analytical thinking skills, with attention to detail.
• Ability to meet deadlines and good project management skills.
• Ability to work independently and as part of a team.
• Flexibility to thrive in a complex and dynamic environment.
• Strong organizational and computer skills.
• Strong interpersonal and communication skills to interact productively with senior colleagues in Field Sales, Marketing, Commercial Analytics, Sales Operations, and Senior Management.

Nice To Haves

• Experience stewarding master data management (MDM) systems.
• Experience with CRM systems such as Salesforce and Veeva.
• Familiarity with analytical tools.
• Experience developing models in Excel and Excel VBA.
• Experience with process mapping.
• Experience with scripting languages such as SQL.
• Experience with BI/reporting platforms or developing reports using software such as QlikView or Tableau.

Responsibilities

• Manage the sampling process with commercial field teams, in Veeva, and with external vendors so field teams can provide product samples when appropriate and the Direct to HCP process is in place.
• Partner with the Commercial Effectiveness team to provide comprehensive sample training to appropriate field teams.
• Provide sales leadership with communications and reports tracking sampling closeouts and compliance.
• Address field personnel inquiries and issues relating to CRM, coordinating with commercial stakeholders to resolve them promptly.
• Track field requests, questions, and issues and develop summary reports on sales help desk activity to identify opportunities to improve field support and sales operations services.
• Assist with CRM implementation, data management, field training, and related vendor management as needed.
• Work with internal Neurocrine teams, including HR, finance, and legal, to ensure sampling policies are updated and aligned with stakeholders.
• Support ongoing Field Operations CRM projects, including adding fields in Veeva, updating back-end processes, documenting changes or updates, and other Veeva CRM technical work.
• Perform other duties as assigned.

Benefits

• Retirement savings plan with company match.
• Paid vacation, holidays, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage, subject to applicable plan terms and conditions.
• Annual bonus with a target of 20% of earned base salary.
• Eligibility to participate in an equity-based long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior