Sr. Analyst, Field Operations

Neurocrine Biosciences•San Diego, CA

About The Position

Neurocrine Biosciences is a biopharmaceutical company focused on discovering, developing, and commercializing treatments for neurological, psychiatric, endocrine, and immunological disorders. The Sr. Analyst, Field Operations provides operational and administrative support to Neurocrine field teams, particularly for Field Operations tools, product sampling, and vehicle reimbursement. The role frequently interacts with field teams and managers as their first point of contact for Field Operations tool issues and questions, routes inquiries to appropriate parties, and tracks them through resolution. The position manages product sampling processes with commercial field teams, Veeva, and external vendors; supports sample training and compliance reporting; and helps resolve CRM-related questions and issues. It also tracks field requests and develops help-desk activity summaries to identify opportunities to improve field support and sales operations services. The analyst may assist with CRM implementation, data management, field training, vendor management, and ongoing Veeva CRM projects. The role works cross-functionally with internal teams, including HR, finance, and legal, to keep sampling policies updated and aligned with stakeholders. The annual base salary range is $81,000–$111,000. The position also offers an annual bonus with a target of 20% of earned base salary and eligibility to participate in an equity-based long-term incentive program. Benefits include a retirement savings plan with company match, paid vacation, holidays and personal days, paid caregiver/parental and medical leave, and medical, prescription drug, dental, and vision coverage, subject to applicable plan terms and conditions.

Requirements

BS/BA degree and Field Operations experience in the pharmaceutical, biotech, or a related industry; alternatively, a master’s degree and some of the noted experience.
Experience working with a sales team, relational databases, and data warehouse systems.
Familiarity with third-party biopharma data vendors such as IMS, Symphony, or Fingertip.
Good understanding of pharmaceutical sales and marketing, including the ability to identify market drivers, trends, and issues.
Proficiency with Excel (including VBA), PowerPoint, Access, and other common communication and analytical tools.
Ability to work cross-functionally and build effective relationships across departments.
Strong problem-solving and analytical-thinking skills, with attention to detail.
Ability to meet deadlines and strong project management skills.
Ability to work independently and as part of a team, and to thrive in a complex, dynamic environment.
Strong organizational, computer, interpersonal, and communication skills, including the ability to interact productively with senior personnel in Field Sales, Marketing, Commercial Analytics, Sales Operations, and Senior Management.

Nice To Haves

Experience stewarding master data management (MDM) systems.
Experience with CRM systems such as Salesforce and Veeva.
Familiarity with analytical tools.
Experience developing models in Excel and Excel VBA.
Experience with process mapping.
Experience with scripting languages such as SQL.
Experience with BI/reporting platforms or developing reports in tools such as QlikView or Tableau.

Responsibilities

Manage product sampling processes with commercial field teams, Veeva, and external vendors to enable appropriate product sampling and ensure the Direct to HCP process is in place.
Partner with the Commercial Effectiveness team to provide sample training to appropriate field teams.
Provide sales leadership with communications and reports tracking sampling closeouts and out-of-compliance activity.
Address field personnel inquiries and issues related to CRM, working with commercial stakeholders to resolve issues and answer questions promptly.
Track requests, questions, and issues from the field and prepare summary reports on sales help desk activity to identify potential improvements to field support and sales operations services.
Assist with CRM implementation, data management, field training, and related vendor management as needed.
Work cross-functionally with internal teams, including HR, finance, and legal, to ensure sampling policies are updated and aligned with stakeholders.
Support Field Operations CRM projects, including adding fields in Veeva, updating back-end processes, documenting changes or updates, and other Veeva CRM technical work.
Route Field Operations inquiries to appropriate parties and ensure their completion.
Perform other duties as assigned.