Sr. Analyst, Customer Loyalty & Insights

Walgreens•Deerfield, IL

About The Position

Performs, develops, and implements operational activities affecting key components and processes within the Customer Loyalty & Insights function. Work may involve vendor collaboration, pharmacy insights, customer insights, pricing and promotion, and/or consumer research. The role develops and executes plans and programs, analyzes results and trends, reviews strategy alignment, and recommends or implements adjustments. It contributes to functional planning, tactical plans, budgets, and programs that establish or enhance standards. The Sr. Analyst identifies and builds relationships with internal and external partners, tracks and presents issues affecting key initiatives, anticipates roadblocks, and collaborates across functions to improve workflows and operational efficiency. The position serves as a subject matter advisor, identifies opportunities to improve processes, and may design initiative specifications and lead implementation or project work streams. It helps ensure initiatives meet schedules, budgets, and business-unit needs, communicates with varied audiences, builds functional knowledge, and mentors or trains less experienced team members. The role may also act as a customer advocate.

Requirements

Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis; alternatively, high school diploma/GED and at least 4 years of such experience.
Experience with MS Office Suite.
Experience prioritizing and organizing work, tracking details, and meeting deadlines across multiple projects with varying completion dates.
Experience analyzing and reporting data to identify issues, trends, or exceptions, improve results, and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Willingness to travel up to 10% of the time for business purposes, within state and out of state.

Nice To Haves

Bachelor’s degree and at least 2 years of experience in Walgreens’ MARP program; alternatively, a bachelor’s degree and at least 3 years of relevant experience; or high school diploma/GED and at least 6 years of relevant experience.
Master’s degree or MBA.
Experience with project management, including planning, organizing, and managing resources to achieve project goals and objectives.
Experience establishing and maintaining relationships with individuals at all organizational levels, in the business community, and with vendors.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Responsibilities

Develop and execute assigned high-profile plans and programs to enhance consumer awareness, market share, and support specified initiatives.
Analyze and interpret results and trends.
Review alignment of functional-area strategies with expected outcomes and monitor strategies, recommending or implementing adjustments.
Contribute to planning and implementation of activities, develop tactical plans, prepare related program budgets, and participate in developing programs that establish or enhance standards.
Identify and establish relationships with internal and external partners.
Track, summarize, and present problematic issues for key initiatives to management; anticipate and prevent problems and roadblocks.
Collaborate and share information across functions to improve workflow processes and operational efficiencies.
Share complex information with internal and external peers and management, and help gain acceptance of business solutions or initiatives.
Serve as a subject matter advisor, constructively challenge current methods, support established standards, and identify improvements that deliver better results.
Design specifications for assigned initiatives and potentially lead their implementation; become involved as needed to meet schedules and resolve problems.
Recommend improvements to processes and operating efficiency; may perform as a customer advocate.
Work on projects of varying sizes and potentially lead project work streams; ensure initiatives are completed on time and within budget to meet business-unit needs.
Communicate effectively and tailor communications to different audiences.
Build knowledge of the area and work with internal and external resources to build partner confidence and develop own capabilities.
Mentor less experienced team members and potentially teach and train members of the work team.