Senior Customer Loyalty & Insights Analyst

Walgreens•Deerfield, IL

1d•$65,000 - $113,750

About The Position

Performs, develops, and implements business analytics, reporting, and insights that support pharmacy and digital performance. The role focuses on identifying patient behavior trends, evaluating digital engagement, and delivering actionable insights to business partners to support strategic decision-making. The position performs and develops operational activities across Customer Loyalty & Insights, potentially including vendor collaboration, pharmacy and customer insights, pricing and promotion, and consumer research. It may serve as a subject matter advisor, design initiative specifications, lead project work streams, and participate in implementation. It also supports cross-functional workflow improvements, operational efficiency, and the development of team members. Walgreens serves nearly 9 million customers and patients each day across approximately 8,500 U.S. and Puerto Rico stores. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and aims to build trusted relationships that create healthier futures for customers, patients, team members, and communities.

Requirements

Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis; OR high school diploma/GED and at least 4 years of experience in those fields.
Experience with MS Office Suite.
Experience prioritizing and organizing work, tracking details, and meeting deadlines across multiple projects with varying completion dates.
Experience analyzing and reporting data to identify issues, trends, or exceptions, drive improvements, and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Willingness to travel up to 10% of the time for business purposes, within and outside the state.

Nice To Haves

Bachelor’s degree and at least 3 years of experience in analytics, business analysis, customer insights, pharmacy or healthcare analytics, digital analytics, consumer research, vendor collaboration, marketing analytics, or related analytical fields.
Strong SQL experience, including mining, transforming, and analyzing large datasets to generate business insights.
Project management experience, including planning, organizing, and managing resources to complete project goals and objectives.
Experience establishing and maintaining relationships with individuals at all organizational levels, in the business community, and with vendors.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Responsibilities

Develop and execute assigned high-profile plans and programs to enhance consumer awareness, market share, and support specified initiatives.
Analyze results, interpret findings, and identify trends.
Review whether functional area strategies align with expected outcomes.
Monitor functional area strategies and recommend or implement adjustments.
Contribute to planning and implementing activities that meet objectives; develop tactical plans and prepare related program budgets.
Participate in developing programs that establish and enhance standards.
Identify and establish relationships with internal and external partners.
Track, summarize, and present problematic issues related to key initiatives to management.
Anticipate and prevent problems and roadblocks.
Collaborate and share information cross-functionally to improve workflows and operational efficiencies.
Share complex information with internal and external peers and management, and help gain acceptance of business solutions and initiatives.
Advise on the assigned area of responsibility, challenge current methods constructively, and identify opportunities for improvement and better results.
Design specifications for assigned initiatives and, when applicable, lead implementation; become involved as needed to meet schedules and resolve problems.
Recommend and implement improvements to processes and operating efficiency; may act as a customer advocate.
Work on projects of varying sizes and potentially lead project work streams; ensure initiatives are completed on time and within budget to meet business needs.
Communicate effectively and tailor communications to different audiences.
Build knowledge of the assigned area and work with internal and external resources to build partner confidence and develop expertise.
Mentor less experienced team members and may teach or train work-team members.