Sr. Analyst, Customer Loyalty & Insights

Walgreens•Deerfield, IL

1d•$65,000 - $113,750

About The Position

Performs, develops, and implements operational activities affecting important components and processes within the Customer Loyalty & Insights function. Work may involve vendor collaboration, pharmacy insights, customer insights, pricing and promotion, and/or consumer research. The role develops and executes plans and programs to enhance consumer awareness and market share, analyzes results and trends, evaluates strategy alignment, recommends and implements adjustments, and contributes to tactical planning, budgets, and program standards. The analyst tracks and presents issues affecting key initiatives to management, anticipates roadblocks, and collaborates across functions to improve workflows and operational efficiency. Acting as a subject matter advisor, the role challenges existing methods, recommends improvements, may design initiative specifications and lead implementation, and supports projects through completion within budget and on schedule. The position also communicates with varied audiences, builds expertise and partner confidence, mentors less experienced team members, and may help teach and train the work team.

Requirements

Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis; or high school/GED and at least 4 years of such experience.
Experience with MS Office Suite.
Experience using time-management skills to prioritize and organize work, track details, and meet deadlines across multiple projects with varying completion dates.
Experience analyzing and reporting data to identify issues, trends, or exceptions, drive improved results, and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Willingness to travel up to 10% of the time for business purposes, within and outside the state.

Nice To Haves

Bachelor’s degree and at least 2 years of experience in the Walgreens MARP program; or a bachelor’s degree and at least 3 years of experience in the listed relevant fields; or high school/GED and at least 6 years of experience in the listed relevant fields.
Master’s degree or MBA.
Experience with project management, including planning, organizing, and managing resources to achieve project goals and objectives.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Responsibilities

Develop and execute assigned high-profile plans and programs to enhance consumer awareness, market share, and support specified initiatives.
Analyze results, interpret findings, and identify trends.
Review whether functional-area strategies align with intended outcomes; monitor strategies and recommend or implement adjustments.
Contribute to planning and implementing activities that meet objectives, develop tactical plans, prepare related program budgets, and participate in developing programs that establish or enhance standards.
Identify and establish relationships with internal and external partners.
Track, summarize, and present problematic issues for key initiatives to management.
Anticipate and prevent problems and roadblocks.
Collaborate and share information across functions to improve workflow processes and operational efficiency.
Share complex information with internal and external peers and management, and help gain acceptance of new or enhanced business solutions and initiatives.
Serve as a subject matter advisor, challenge current methods, identify improvements, support standards, and deliver improved results.
Design specifications for assigned initiatives and potentially lead implementation; become involved as needed to meet schedules and resolve problems.
Identify opportunities and recommend improvements to processes and operating efficiency; may act as a customer advocate.
Work on projects of varying sizes and potentially lead project work streams; ensure initiatives are completed within budget and on time to meet business-unit needs.
Communicate effectively and tailor communications to different audiences.
Build knowledge of the assigned area and work with internal and external resources to build partner confidence and personal capabilities.
Mentor less experienced team members and potentially participate in teaching and training the work team.