Sr. Analyst, Commissions

T-Mobile•Overland Park, KS

1d•Hybrid

About The Position

The Sr Analyst, Commissions is a subject matter expert within Commission Operations focused on process improvement, projects related to Commissions and a lead resource for Associate Analysts. This person is responsible for analyzing, reviewing and reporting out on procedural process improvements to support commission payouts. They serve as a liaison between internal partners, to include Systems, Testing, Reporting and HR Compensation design. This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

Requirements

High School Diploma/GED (Required)
4-7 years Operations or Commissions experience (Required)
Demonstrated analytical experience (Required)
Change Management experience (Required)
Process Improvement experience (Required)
Working knowledge of SQL (Required)
Proficient in Microsoft Excel (Required)
Strong attention to detail (Required)
Ability to influence others (Required)
Ability to meet tight deadlines and prioritize competing demands (Required)
Ability to work independently and with a team (Required)
Excellent written and verbal communication skills; effectively communicate with all levels of employees and management (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Bachelor's Degree (Preferred)
Solid understanding of multiple system development life-cycle mythologies (Preferred)
Understanding of business process and system process within multiple knowledge areas (Preferred)
Wireless Telecom experience (Preferred)
Previous experience in customer escalations (Preferred)

Responsibilities

Develop and/or report out on a variety of reporting needs determined by Commissions Client Services.
Conduct operational assessments to identify risks, gaps and propose and report on systematic solutions.
Collaborate with cross-functional teams to drive project execution/completion.
Provide subject matter expertise for commission’s related projects and initiatives.
Participate in the development and testing of processes that impact commissions.
Provide Analytical support to Commissions Management Team and Program Managers.
Responsible for validation of System data loads and commissions payouts, impact assessments, and resolution of commissions payout issues.
Serve as a liaison between internal partners to include, Systems, IT, Testing, Reporting, and Compensation Design.
May act as a lead for other Analysts on the team.
Developing professional expertise, applies company compensation policies to support timely and accurate employee payout.
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercises judgement within defined procedures and practices to determine appropriate action.
Builds productive internal/external working relationships.
Work under general supervision with latitude for independent judgement.
Responsible for any other task as needed to support Business needs.