Sr Analyst, Commissions

T-Mobile•Overland Park, KS

2d•Hybrid

About The Position

This role is essential for ensuring accurate and efficient commission payouts through day-to-day operational support, issue resolution, and process analysis and improvement within commission operations. It primarily involves supporting commission operations through research and resolution of commission-related inquiries, analyzing issues, and identifying process improvements to enhance operational effectiveness. The role is distinguished by its responsibility to liaise between internal partners including systems, testing, reporting, and human resources compensation design, while serving as a key point of contact for frontline support teams. Success is measured by the accuracy of commission payouts, timely resolution of issues, and effective collaboration across functions. The work directly impacts organizational financial accuracy and supports employee compensation satisfaction through reliable commission management.

Requirements

High School Diploma/GED
Demonstrated analytical experience
Strong attention to detail
Excellent written and verbal communication skills; effectively communicate with all levels of employees and management
Ability to meet tight deadlines and prioritize competing demands
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

4-7 years Operations or Commissions experience
Ability to influence others
Ability to work independently and with a team
Change Management experience
Process Improvement experience
Working knowledge of SQL
Proficient in Microsoft Excel
Solid understanding of multiple system development life-cycle mythologies
Understanding of business process and system process within multiple knowledge areas
Wireless Telecom experience
Previous experience in customer escalations

Responsibilities

Analyze commission processes and support day-to-day commission operations, with a primary focus on researching and resolving commission-related inquiries, identifying improvements and ensuring accurate commission payouts.
Lead and support projects related to commission operations to enhance process efficiency.
Serve as a liaison between frontline support teams, internal partners including systems, testing, reporting, and compensation design teams.
Validate system data loads and commission payouts, conducting impact assessments and researching and resolving payout issues, including exception-based adjustments and inquiries.
Provide analytical support to management and program teams, including research and resolution of commission-related inquiries and identification of trends to inform process improvements.
Also responsible for other duties/projects as assigned by business management as needed.