Sr. Analyst-Comm Mkts

Blue Cross Blue Shield of Michigan•Grand Rapids, MI

About The Position

The Senior Analyst – Commercial Markets leads the development and implementation of programs and strategies by identifying insights that improve business decision-making. The role develops or changes workflows and implements process improvements to enhance organizational products, programs, and customer service. It also supports internal departments and external entities through information, responses, and training.

Requirements

Four years of experience in a related field is required.
Excellent analytical and problem-solving skills to identify, evaluate, recommend, and implement process or procedure changes that address problems and improve departmental effectiveness.
Organizational skills and ability to prioritize and lead multiple activities with varying timelines.
Excellent verbal, written communication, and interpersonal skills.
Ability to lead and contribute to business-unit or corporate projects.
Proficiency in Microsoft Office Suites.
Ability to develop and maintain effective working relationships.

Nice To Haves

Bachelor’s degree in a related field is preferred.
Familiarity with benefits and insurance sales.
Health insurance license.
Five or more years of sales experience.
Background in Sales Operations, Commercial Analytics, CRM Strategy and Optimization, Market Operations, Project Management, or Business Intelligence.
Experience supporting large-scale sales organizations, CRM platforms, forecasting, reporting, and cross-functional implementations.

Responsibilities

Identify and analyze operational data and develop insights in support of business objectives.
Develop and improve workflows and business processes to improve customer service, reduce operational costs, and enhance quality.
Identify or analyze business problems and develop recommendations for solutions.
Lead the development and implementation of projects or teams to achieve desired results.
Document and communicate project concepts, milestones, and results.
Recommend and assist with implementing standard policies and procedures.
Ensure corporate compliance is communicated, implemented, and monitored on an ongoing basis.
Participate in systems testing, develop procedures and controls, and recommend ongoing improvements to updated processes.
Support internal departments and external entities by answering questions, supplying information, and providing training.
Create and present reports and presentations displaying operational data and proposed business changes.