Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

Softchoice•Dallas, TX

About The Position

Softchoice, a World Wide Technology (WWT) company, provides secure cloud, AI, software, and digital workplace solutions to U.S. commercial and SMB organizations and the Canadian market. The company describes itself as a Great Place to Work in Canada and the United States and highlights career development, collaboration, and inclusion. The Sr. Alliances & Enablement Specialist supports Softchoice’s Microsoft Customer Immersion Experience (CIE) program, which aligns customer needs, sales objectives, licensing, and professional services to guide customers from opportunity to delivery. The role follows established program procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand-offs to Technical Solution Architects. It also coordinates the train-the-trainer enablement calendar and collaborates with facilitators, technical architects, and delivery engineers. The position supports leadership reporting across Softchoice, WWT, and Microsoft, tracks program performance and customer feedback, and maintains centralized repositories of approved program resources and execution documentation. The role offers a flexible workday arrangement and competitive benefits. Softchoice provides virtual interviews, remote onboarding, and interview and employment accommodations. Before starting, candidates undergo a criminal record check, education verification, and reference checks.

Requirements

At least three years of experience in program or partner enablement within Microsoft technology programs.
Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
Experience coordinating programs involving multiple internal teams and external partners.
Excellent organizational skills, including the ability to manage schedules, documentation, and reporting cycles.
Strong communication skills and confidence presenting progress updates to leadership.

Nice To Haves

Experience collaborating with Technical Architects or delivery teams.

Responsibilities

Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
Follow governance for creating, delivering, managing, and following up on CIE engagements.
Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
Monitor and confirm CIE delivery schedules and maintain a calendar.
Follow up with Technical Solution Architects to support a seamless transition from CIE delivery to solution design.
Support the Program Lead with reporting details for Microsoft and WWT leadership.
Monitor program performance and escalate risks or gaps to the Program Lead.
Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
Track and report customer satisfaction and feedback scores.