Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

Softchoice•Dallas, TX

About The Position

Softchoice, a World Wide Technology (WWT) company, provides secure cloud, AI, software, and digital workplace solutions to organizations. The Microsoft Frontier Customer Immersion Experience (CIE) Enablement role supports Softchoice’s CIE program, which creates a deliberate path from opportunity to delivery by aligning customer needs, sales objectives, and desired outcomes across licensing and professional services. The role follows program standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand-offs to Technical Solution Architects. It also coordinates the train-the-trainer enablement calendar and collaborates with facilitators, technical architects, delivery engineers, and program stakeholders. The role supports leadership reporting across Softchoice, WWT, and Microsoft, and maintains program resources and performance tracking.

Requirements

At least three years of experience in program or partner enablement within Microsoft technology programs.
Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
Experience coordinating programs involving multiple internal teams and external partners.
Excellent organizational skills, including the ability to manage schedules, documentation, and reporting cycles.
Strong communication skills and confidence presenting progress updates to leadership.

Nice To Haves

Experience collaborating with Technical Architects or delivery teams.

Responsibilities

Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
Follow established governance for creating, delivering, managing, and following up on CIE engagements.
Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
Monitor and confirm CIE delivery schedules and maintain a calendar.
Follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
Support the Program Lead with reporting details for Microsoft and WWT leadership.
Monitor program performance and escalate risks or gaps to the Program Lead.
Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
Track and report customer satisfaction and feedback scores.