Sr. Agency Operations Associate - Loan Operations Team

Capital One • McLean, VA

1d • Hybrid

About The Position

The Sr. Agency Operations Associate is part of Capital One Commercial Bank’s Agency Finance Loan Servicing division, supporting critical processes and transactions throughout the life of a loan. The Loan Operations Team supports a $50 billion loan portfolio and focuses on operational scale and efficiency, risk mitigation, customer experience, and associate development.

This role oversees loan- and investor-level maintenance, exception processing, payment activity, reporting, and loan-document review. It also supports system improvements and automation, and serves as a subject matter expert for Loan Operations. The position offers virtual work from home, but candidates must live within approximately 50 miles driving distance of the McLean, VA or Charlotte, NC hub and be comfortable coming in person when required with at least 24 hours’ notice.

The home work environment must meet Capital One’s requirements for a secure, private, distraction-free office and a reliable private cable or fiber internet connection. Cellular hotspots and satellite service are not permitted. VPN download speed must be at least 5 Mbps, with 10+ Mbps preferred; hardwired and Wi-Fi connections are acceptable if security and speed requirements are met. Capital One may request proof of internet service and may change requirements with 60 days’ notice.

Requirements

• Bachelor’s degree or military experience.
• At least 2 years of Commercial Banking or Loan Operations experience.
• Experience with Microsoft Office or Google Suite.
• Must live within approximately 50 miles of a hub location based in McLean, VA (22102) or Charlotte, NC (28203), and be comfortable coming in person when required with no less than 24 hours’ notice.
• Must maintain a secure, private home office environment and a private cable or fiber internet connection meeting the stated speed and security requirements.
• Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

• Bachelor’s degree in Finance or Accounting.
• 3+ years of experience with McCracken Strategy.
• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae).

Responsibilities

• Oversee daily critical loan- and investor-level maintenance in the loan servicing system, including payoffs, defeasances, customer auto-debits, and investor transfers associated with loan sales and securitizations.
• Perform advanced exception system maintenance and proactively identify control opportunities to minimize risk.
• Review and approve analysis of system exception reports and related maintenance with a high degree of accuracy, and help associates resolve outages.
• Monitor and approve daily Bloomberg index uploads and facilitate changes required by government-sponsored enterprises or market conditions.
• Manage payment of post-closing fees to attorneys, investors, and third parties, evaluating documentation for completeness and required signatures.
• Initiate, support, and enhance internal reporting and metrics tracking, including project performance and remediation activity.
• Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.
• Collaborate with the loan servicing system vendor on system issues, version upgrades, modifications, and enhancements.
• Lead planning, testing, and implementation of new functionality and processes to streamline or automate manual tasks.
• Serve as a Loan Operations subject matter expert, provide excellent customer service, and clearly communicate complex results to teammates, borrowers, investor contacts, attorneys, and internal partners.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior