Sr Adm Support Assistant

County of Mecklenburg, NC • Charlotte, NC

1d • Onsite

About The Position

The Economic Services Division (ESD) within the Department of Community Resources (DCR) administers federal and state-mandated programs for eligible families, including Food & Nutrition Services, More Than A Job NC, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs. This position provides administrative and data entry support to the Economic Services Division, specifically supporting eligibility programs. Working under minimal supervision, the role is responsible for performing advanced administrative functions that require accuracy, confidentiality, and independent judgment. The position plays a key role in ensuring timely and efficient support of ESD eligibility services while maintaining compliance with established policies and procedures.

Requirements

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• Knowledge of administrative and clerical procedures and systems using various computer operations, managing files and records
• Knowledge of principles and processes for providing customer and employee services
• Knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer service skills
• Coordination and organization skills
• Judgement and decision making skills
• Time management skills
• Ability to maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures (Adaptability)
• Ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization (Building Trust)
• Ability to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided (Communication)
• Ability to effectively meet customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty (Customer Focus)
• Ability to take prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive (Initiating Action)
• Ability to establish courses of action for self and others to ensure that work is completed efficiently (Planning and Organizing)
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization (Stress tolerance)
• Data entry computer skills
• Intermediate use in various computer applications
• Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

• Excellent verbal and written communication skills using correct grammar, organization, and structure
• Excellent interpersonal, customer service skills, organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software
• Ability to identify and understand issues, problems, and opportunities; determines course of action develops appropriate solutions
• Ability to develop ideas into plans of action and to coordinate the actions through implementation
• May require a valid North Carolina or South Carolina Driver's License
• May require an Annual Motor Vehicle Record (MVR) check

Responsibilities

• Provide administrative and data entry support to ESD eligibility programs, ensuring accuracy and compliance with established procedures.
• Respond to internal and external inquiries, identify issues, and resolve routine administrative concerns in a timely and professional manner.
• Conduct research to support case processing, program operations, and division initiatives.
• Maintain confidentiality at all times; perform secure data entry, and create, organize, and maintain confidential records and files used in eligibility programs.
• Monitor office supply levels, coordinate ordering, and ensure availability of materials needed for daily operations.
• Use computer systems and databases to enter, verify, track, and update information.
• Operate and maintain standard office equipment such as copiers, fax machines, scanners, and phone systems; arrange for repair or service when needed.
• Manage paper and electronic filing systems, ensuring information is properly recorded, updated, and stored in compliance with records management standards.
• Support activities in NC FAST, including data entry, document indexing, and assisting staff with workflow tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees