Sr. Account Manager
About The Position
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career . We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge , more variety, more pathways for professional growth ― we should talk. W e’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential ? It’s time to look at Taylor. Your Opportunity: Venture Solutions is looking for an Account Manager III to join our team in Monroe, NC. The Account Manager role primarily serves as a support function within the account management team. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. Sr. Account Managers handle routine and repeatable processes, perform basic customer service functions, and assist in managing smaller or less complex accounts. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.
Requirements
- 2-3 Years of Account Management experience
- Effective communication skills with the ability to be able convey information in emails, project collaboration tools, reports & meetings.
- Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions.
- Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration.
- Understand and manage one's own emotions, as well as recognizing and responding appropriately to the emotions of others.
- Proven ability to perform efficiently under tight deadlines without compromising quality or standards.
Responsibilities
- Manage billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies.
- Reviewing job reconciliation data to identify and ensure all issues are addressed.
- Generate and provide reports to clients or internal teams as required.
- Monitor open tickets and assist in ticket management and resolution.
- Provide client support to AM IIIs as needed.
- Reviewing job reconciliations to identify and resolve all issues, ensuring accuracy in job reports and compiled data to support the client review process.
- Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects.
- Ensuring processes for your clients are completed.
- Assist in pricing updates.
- Ensure SLA & quality metrics are being met for smaller accounts.
- Responsible for daily activities on smaller accounts.
Benefits
- Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
