Sr. Account Manager

Hi Marley • Boston, MA

23h • Hybrid

About The Position

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you. We’re growing quickly and looking for a Sr. Account Manager to join our Growth Team. In this role, you’ll own and grow a set of Hi Marley’s most strategic and complex enterprise accounts, serving as a trusted partner to customer teams and executive stakeholders. You’ll work cross-functionally to drive alignment, navigate ambiguity, and identify opportunities to deepen our impact and expand relationships. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

Requirements

• 10–15+ years of enterprise account management experience, including a proven track record of closing and expanding complex, multi-million-dollar enterprise software deals
• Demonstrated success selling in long sales-cycle environments (6 mo.+) with multi-stakeholder, executive-level buying committees
• Track record of leading and growing large, complex Fortune-class enterprise accounts and engaging at the C-suite and senior executive level
• Strong executive presence and the ability to build authentic, trust-based relationships at every level — both internally and externally
• Exceptional executive communication, storytelling, organizational, and collaboration skills, with strong attention to detail
• A strategic operator comfortable navigating ambiguity, competing priorities, and rapid change in a high-growth startup environment – we move quickly and wear many hats
• Comfort with travel – expected 30-40% to develop and maintain executive relationships

Nice To Haves

• Experience in Property & Casualty insurance and/or InsurTech strongly preferred

Responsibilities

• Serve as the executive owner and primary point of contact for a portfolio of Hi Marley’s most strategic, complex, and high-value enterprise accounts, building and sustaining trusted relationships up to and including the C-suite
• Develop and execute multi-year, executive-level strategic account plans that align Hi Marley’s roadmap with each customer’s most critical business objectives and transformation initiatives
• Navigate highly complex, matrixed organizational structures, competing executive priorities, and ambiguity to maximize the strategic value of Hi Marley for the customer
• Lead cross-functional alignment across Marketing, Product, Design, Engineering, and Customer teams to drive end-to-end execution of account strategy
• Partner closely with the Customer group to ensure measurable value realization, adoption, and renewal across the portfolio
• Own pipeline development, forecasting, and quota attainment for a portfolio of high-value, strategic enterprise accounts, consistently delivering against multi-million-dollar revenue targets
• Maintain disciplined, accurate forecasting, pipeline hygiene, account plans, and activity tracking within Salesforce (or comparable SFA tools)
• Demonstrate deep industry expertise and Hi Marley solution domain mastery; serve as a trusted advisor to senior customer stakeholders and internal leadership on key business issues, processes, and trends
• Continuously monitor industry competitors, market dynamics, and emerging product trends to anticipate customer needs and surface strategic opportunities
• Represent Hi Marley at executive events, conferences, and customer engagements to elevate brand visibility and cultivate a senior network across the P&C ecosystem
• Operate with executive-level autonomy and judgment in managing complex enterprise accounts, owning both strategy and execution to drive measurable customer outcomes
• Synthesize insights from enterprise engagements to inform GTM strategy, product roadmap prioritization, and executive decision-making
• Shape complex deal strategy and serve as a player-coach to the Growth Team, mentoring peers and codifying best practices

Benefits

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed