Sr. Account Manager
About The Position
SirenOpt is seeking an experienced Account Manager who excels at managing customer relationships while leading projects from planning through execution. This role combines customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives. The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with both technical and business stakeholders. Business proficiency in Japanese, Korean, or Mandarin Chinese is highly desirable to support our growing customer base throughout Asia.
Requirements
- Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
- 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
- Proven experience leading complex customer-facing projects.
- Strong project planning, scheduling, stakeholder management, and organizational skills.
- Experience coordinating cross-functional teams and managing multiple priorities.
- Excellent written, verbal, presentation, and problem-solving skills.
Nice To Haves
- Business-level proficiency in Japanese, Korean, or Mandarin Chinese, both spoken and written is highly preferred.
- Experience with battery, semi-conductors, aerospace/automotive industries
- Experience working with customers in Japan and/or South Korea.
- Experience with AI, analytics, optimization, or enterprise software implementations.
- Experience working with international customers and multicultural teams.
- Organizational Change Management
Responsibilities
- Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
- Lead customer implementation and delivery projects from kickoff through completion.
- Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
- Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
- Monitor project progress, manage risks, and communicate status to executive stakeholders.
- Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
- Facilitate governance meetings, business reviews, and executive updates.
- Drive customer adoption and long-term success while identifying opportunities for future engagement.
- Gather customer feedback to influence product and service improvements.
Benefits
- Equity and Salary compensation depends on experience
- Health, Dental, Vision plans provided
- 401k matching provided
- Time off: 20 days of PTO per year, plus approximately 15 paid US holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
