Sr. Account Manager, CO

EverDriven•Quinte West, ON

43d•$80,000 - $95,000•Hybrid

About The Position

The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, file maintenance, performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers.

Requirements

Minimum education of a bachelor's degree or equivalent experience
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Set priorities wisely, multitask, and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
Valid Driver’s License with a good driving record.
Drug Screen and Background Check is a Condition of Employment
Travel as required

Responsibilities

Execute programs to improve service quality, reduce costs, and increase service productivity
Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers
Identify and properly escalate to management any potential daily challenges or service deficiencies
Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management
Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel
Serves as liaison between department/program heads/district executives and Area Manager
Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager
Use effective industry skills and abilities to support our innovative transportation services
Responsible for the continuous improvement of a safe, efficient, and effective transportation system
Develop and maintain open communication channels with project contractors, community officials, and agency staff
Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)