Sr. Account Manager

Sotera Health • Oak Brook, IL

18d • $80,000 - $128,000 • Remote

About The Position

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. The Senior Account Manager is responsible for managing a sales territory that includes both national and select multi-national accounts that utilize Sterigenics’ global sterilization network but are headquartered in the U.S. This role supports a portfolio of high-value customers in the medical device markets as well as CMO’s and target markets. As the primary relationship owner, this role drives customer satisfaction, retention, and growth across all facets of the relationship—including contracting, pricing, operations, consulting services, validations, and issue resolution. The Senior Account Manager also plays a key role in securing incremental business within existing accounts and driving new customer acquisitions.

Requirements

• Bachelor’s degree in business, Marketing, Life Sciences, or a related field; advanced degree a plus
• 5+ years of customer-facing experience in sales, account management, or commercial operations
• Experience managing complex or multi-site accounts in healthcare, life sciences, or a regulated services industry preferred
• Demonstrated ability to work autonomously and lead cross-functional initiatives
• Sterilization, Operations and/or Quality experience a plus
• Strong communication and relationship management skills
• Excellent organizational and problem-solving abilities
• Commercially savvy with a proactive, growth-oriented mindset
• Proficiency in CRM systems, Microsoft Office, and data reporting tools
• Experience in negotiating complex strategic contracts
• Ability to travel up to 30%, as needed, for customer meetings and site visits

Responsibilities

• Maintain and grow the assigned customer portfolio, focusing on revenue expansion, relationship depth, and pricing margin improvement
• Serve as the lead point of contact for all assigned accounts, managing cross-functional internal teams to ensure seamless service delivery
• Analyze customer pricing and margin trends, working closely with senior sales leadership to ensure fair, competitive, and profitable agreements
• Support contract negotiations and re-contracting efforts in line with customer needs and Sterigenics’ commercial goals
• Identify and develop new revenue opportunities within the base business, as well as with newly assigned or self-developed customers
• Build and maintain strong relationships with customer stakeholders at multiple levels and functions
• Lead cross-functional collaboration with Operations, Quality, Finance, and Customer Service to resolve customer issues and deliver exceptional service
• Prepare and conduct professional Quarterly Business Reviews (QBRs) with key customers to assess performance, identify improvement areas, and reinforce partnership value
• Assist in continuous improvement efforts related to quality, operational efficiency, and cost control
• Collaborate with Commercial leadership and cross-functional teams to forecast revenue and capacity needs by customer and site
• Maintain up-to-date records in CRM systems, ensuring data integrity and clear reporting of pipeline, forecasting, and account activity
• Provide timely, comprehensive reporting on customer issues, trends, and emerging risks or opportunities
• Serve as a mentor or resource to other Account Managers, helping to elevate team performance and customer experience

Benefits

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior