Sr. Account Manager

Crane Worldwide Logistics

23d

About The Position

Essential Job Functions

Manage large and global assigned accounts including all communication to and
from client on a daily basis and be available to the client for escalation
Accounts are larger and more complex than lower level account managers
Work as intermediary for communication between client and their operations
teams and Crane Worldwide network
Work with operations team to provide tracking information as requested by the
client
Escalate all issues with a shipment immediately to the client to insure
prompt resolution
Manage all client requests and follow up to insure that the client needs are
met
Assure that all pre-alerts from origin offices are assembled and completed
based on SOP requirements
Transmit all pre-alerts to the client for all shipments
Send all required reports to client on a daily, monthly or quarterly basis as
deemed
Responsible for managing the client generated reports and assuring accuracy
Oversee, mentor and assist other account managers as needed
Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem solving skills
• Works well in a team environment
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• High school diploma or GED/Bachelor’s degree preferred
• 5 – 7 years’ experience or combination experience and education
• Professional certification may be required in some areas.

Responsibilities

• Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation
• Accounts are larger and more complex than lower level account managers
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Work with operations team to provide tracking information as requested by the client
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
• Transmit all pre-alerts to the client for all shipments
• Send all required reports to client on a daily, monthly or quarterly basis as deemed
• Responsible for managing the client generated reports and assuring accuracy
• Oversee, mentor and assist other account managers as needed
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees