Sr. Account Manager, Employee Benefits

FNIC•Omaha, NE

2d•Hybrid

About The Position

FNIC is seeking a "benefits guru" to join our team as a Sr. Account Manager, Employee Benefits. This role involves working with brokers and carriers to provide exceptional service to clients in the complex world of group health insurance. The position requires effectively managing a book of business, assisting producers with service plans and presentations, handling quotes and file setups for groups over 50 lives, and ensuring accurate policy reviews and implementations. The Sr. Account Manager will also manage the renewal process, respond promptly to client inquiries, maintain electronic account files, and collaborate with various stakeholders. A strong emphasis is placed on maintaining technical knowledge, confidentiality, and effective working relationships with clients and insurance company representatives.

Requirements

Minimum 5 years direct Employee Benefit Account Management experience
Valid Driver’s License
Nebraska Life, Sickness, Accident and Health Agent’s license
High School diploma or equivalent
In-depth knowledge of self-funded groups, including knowledge of self-funding concepts, markets and procedures
Knowledge of carrier rating and underwriting procedures
Excellent verbal and written communication skills
Strong organizational skills and ability to multi-task
Proficient in Microsoft Office products (Outlook, Word, Excel), and all agency automation software
Proficient in department workflows and procedures
Strong respect for confidentiality

Responsibilities

Effectively and independently manage customer service accountabilities on a book of business of $750,000 minimum in commission income while meeting department service standards
Assist producer in development of service plan for key accounts; and coordinate and monitor the service plan as needed
Assist management in the training and orientation of new employees to the department
Responsible for file setup and quotes for groups with greater than 50 lives
Knowledgeable of all group products plan designs and rating procedures for a book of business in excess of $750,000 in commission income
Assist producers in preparation of enrollment materials and presentations and attend client meetings and benefit fairs
Complete servicing of accounts, including but not limited to utilizing standard proposals, spreadsheets and Power Point presentations, depending upon which product is quoted
Review policies upon receipt in accordance with agency procedures for timely customer service
Review all applications and policies for accuracy and completeness and take an active role in completing all carrier requirements to implement policy
Provide backup and input directly in sales process for quotes on all product lines.
Manage renewal process according to agency procedures; assist producer in negotiating most advantageous renewal terms and conditions for the client; review quotes, prepare proposals
Promptly respond to customers’ questions and/or requests for assistance
Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
Prioritize workload to consistently meet objectives and request assistance from management when necessary
Perform quality reviews as requested by management, and comply with requirements of quality programs
Follow agency and department procedures as outlined by management
Meet with and maintain effective working relationships with clients to support business retention
Meet with and maintain effective working relationships with insurance company representatives
Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities
Maintain regular and consistent attendance
Any other special projects and duties as assigned