Sr Account Manager, Banking

Northern Trust • New York, NY

18h • Onsite

About The Position

Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the CSST servicing team. Resolves all types of operational or processing issues.

Requirements

• Knowledge of banking products and services is required.
• Knowledge of internal banking functions.
• Analytical, problem solving and organizational skills required
• 5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background

Responsibilities

• Acts as initial contact for complex client or partner inquiries for banking products and services.
• Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients
• Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan.
• Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.
• Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
• Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
• Acts as resource for the relationship servicing team for highly complex WM relationships.
• Develops clear understanding of clients need behind service requests and communicates to service partners.
• Obtains appropriate information from partners and clients to facilitate service changes
• Identifies service efficiency enhancements, process improvements, and service delivery.
• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
• Provide support to Banker in areas of loan maintenance and onboarding when necessary.
• Responsibilities include processing loan payments accurately and efficiently, addressing loan-related inquiries, and ensuring continuity of service by assisting clients in the banker’s absence.
• This tole requires strong attention to detail, timely execution, and a customer-focused approach to ensure a smooth and professional client experience.
• Escalate client concerns in a timely and accurate manner.
• Act as designated backup to the Senior Personal Banker, providing coverage during absences and peak periods.
• Assist with front lobby banking responsibilities, including client transactions (deposits and withdrawals), cash handling, and end-of-day cash balancing in accordance with bank procedures

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees